I applied online. The process took 3 months. I interviewed at AT&T (Odessa, TX) in Feb 2011
Interview
1st an over the phone interview. Next was what is termed as a "battery test". Which has 3 parts, that are timed. Then an in person with questions about previous work experience.
Interview questions [1]
Question 1
How I would react to a customer that was not happy with their bill.
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations