Customer Service Representative applicants have rated the interview process at AT&T with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
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I applied online. The process took 3 weeks. I interviewed at AT&T (Brno) in May 2019
Interview
It was relatively easy They are quick to make the decision so you wont wait for ages for them to answer. Supervisors are making the interview so you have a small chance to meet wiht your future lead.
Interview questions [1]
Question 1
Do you have any experience in customer service? Tell me about your hobbies?
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations