A totally autonomous interview process, not personal at all. Interviewed six times for the sale role...and entry level retail sales role. I have a decade of quota based sales experience and was a successful retail store manager for one of AT&T's authorized retailers. This company won't hire me for reasons utterly unknown, because I am literally over qualified for the role I interviewed for.....six times. They are totally disorganized and do not value talented candidates. They would rather hire a fresh college graduate with zero experience, than a non-degree individual with a decade of invaluable experience. No worries I have an interview with Verizon now for a higher caliber role :)
Interview questions [1]
Question 1
They read a script every time. Not personable whatsoever.
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.