I applied in-person. The process took 3 months. I interviewed at AT&T (Panama City, FL) in Jul 2014
Interview
initial application and questionnaire. After that was invited to take a mechanical aptitude test. Had to travel 3 hours away at own expense to take test. Pass/Fail test and you get the results immediately. I passed and three days latter was asked to come in for a in person interview with an AT&T manager. There were 6 of us at the interview in which the manager gave a detailed explanation about job, benefits and expectations. Next he took us in individually for a one on one interview in which he asked 4 or 5 opinionated questions and what if situations. After the interview waited a few months and was finally given a conditional job offer. However my background check came back with a few minor glitches and was dropped immediately.
Interview questions [1]
Question 1
explain how you handled a situation (real life experience) in which the customer was not happy with the product or service
I applied online. I interviewed at AT&T (Atlanta, GA) in Aug 2012
Interview
apply online, the wait for a response is usually long ( weeks)
usually contacted by phone (more than once)
take technical assessment
phone call with offer weeks later
interview (over phone)
physical assessment w/drug screening
orientation
training