I applied online. I interviewed at AT&T (Sunrise, FL) in Jul 2017
Interview
Interview involves: Telling me about you , Scenario question (5) and Skills and Question you have for interviewer. Just making sure you can handle customers that are going to be irate etc etc .. if you have had a customer service position it is all the same.
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations