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We’re delighted to have been awarded ‘Highly Commended’ in the UK National Contact Centre Awards 2025 in the ‘Giving Something Back Category’! 🌟 Our nomination centred around the work of our Customer Care Team and Better Days colleagues who together, link our customers with vital support and resources around issues such as mental health, managing finances, employment, training and digital skills to make a positive difference to customers’ lives and support them to successfully maintain their tenancies. A huge congratulations to everyone involved in the nomination! We're extremely proud to be finalists against some very strong competition and thrilled to receive a ‘Highly Commended’ award.
We are delighted to welcome Manpreet Dillon, Michelle Dovey and Paul Crawford as non-executive directors to our Common Board. They each bring extensive sector experience and a breadth of skills that complement those of our existing members, to further strengthen our new governance structure and help to guide the delivery of our 2030 Strategy. Read more by clicking on the image below. 📸 Pictured left to right: Paul Crawford, Michelle Dovey, and Manpreet Dillon.
We are delighted to welcome Scott Rutherford, who joins us today as our new Chief Property Officer. Scott will be responsible for key initiatives that support the delivery of our Everyday Excellence programme and our overall 2030 strategy ambitions, including the transformation of our repairs service to deliver a ‘right first time’ experience for our customers and supporting our decarbonisation journey by improving the energy efficiency of customers’ homes. Scott will also work with the teams across asset management, repairs, maintenance, safety, and estate management to drive positive property improvements and support us in delivering high-quality and sustainable homes for our customers.
Inspiring the housebuilders of tomorrow 🏠 Recently, our colleagues at Orbit Homes were joined by pupils from Hill View Primary School for a fun and educational day out at our Calthorpe Gardens development in Banbury, as part of our ‘Building Buddies’ programme. Children tried their hand at bricklaying and even teamed up with colleagues to build their own 3D model home, helping them to learn about each stage of the housebuilding process. It was great to see pupils asking questions and learning more about construction and all the different careers it offers. All the students received a special completion certificate to take home after the visit too! ‘Building Buddies’ is aimed at children aged 7 to 11 in Key Stage Two and allows them to learn more about housebuilding and the range of skills used in the industry whilst safely exploring new homes sites. To read the whole story and learn more about our ‘Building Buddies’ programme, click on the image below 👇
Creating more sustainable and biodiverse environments for our communities 🌱 Our colleagues volunteered to plant 1,280 hedgerow whips across four of our estates, as part of our commitment to ensure that 30% of our outdoor spaces enable nature’s recovery by 2030. These planting days were our latest colleague events in support of our biodiversity goals and are aligned to our commitment to The Wildlife Trusts' ‘30by30’ campaign. This biodiversity initiative is just one of many under Orbit Earth – our sustainability programme focused on climate action, enhancing outdoor spaces, and sustainable resource use. To read the full story and learn more about our commitment to the environment, click on the image below 👇
Our team at Orbit Homes are proud to have retained two awards from In-house Research Ltd for customer satisfaction 🏆 Orbit Homes were awarded the ‘Outstanding Achievement Award for Customer Satisfaction’ for the second year running for its exceptional Net Promoter® Score (NPS) of 84.3, alongside the ‘Gold Award’ for the ninth consecutive year after more than 97% of our customers recommended Orbit Homes to a friend. The awards are based on feedback from Orbit Homes customers that was independently gathered by In-house Research, a specialist in measuring customer satisfaction in the new homes industry. To find out more, click on the image below 👇
We had a hopping good time with local families at the Easter event at the Fred Winter Centre in Stratford-upon-Avon! 🐇 In partnership with Spring Housing, we brought a day full of fun activities for children and their families. From crafts and a colouring competition to an Easter bonnet making and an Easter egg hunt with a prize for every child taking part. It was lovely to see everyone getting creative and enjoying time together as a community. Laura Read, Place Area Lead for Orbit, said: “It was great to see some new faces at the Fred Winter Centre too which is a fantastic community resource that offers lots of support for local people – including our Better Days service which offers Orbit customers free help on a range of issues including managing finances, health and wellbeing, employability and skills.” For more information about Orbit’s Better Days, click on the image below!
Our colleagues at Orbit Homes have been helping their local communities make this Easter egg-stra special by donating: 🐰Plenty of sweet treats to the Let's Play Project charity in Banbury, who specialise in fun activities for children and young people with additional needs. 🍫Boxes of chocolatey treats to Charity For Kids, who support sick children and their families across Hastings & Rother. 🐣Over 100 Easter eggs and dozens of ‘Fidget Fun’ sensory toys for The Hamlet Charity, who provide support services for children, young people and adults with complex health needs across Norwich and Norfolk. Read the full stories by clicking on the image below!
Our team at Orbit Homes are proud to have made a donation in support of Monty’s School of Boxing – a boxing club helping local youngsters in Southam, Warwickshire. Boxing at the club is already helping young people by providing a place to socialise, build confidence and improve fitness, and our recent donation has helped to fund the new pads, gloves and headguards for the free classes the club offers. Brian Nearney, Regional Managing Director at Orbit Homes, commented: “Orbit Homes has a deeply rooted social purpose, and we are committed to making a positive impact in our local communities. We are delighted to make this donation to Monty’s School of Boxing and hope that the equipment will help the club continue to make a positive impact on young people in the area through sport.” Click on the image to read more.
We're very proud to announce that we have been awarded the coveted 5* Housebuilder accolade by the HBF for the second year running in recognition of our customer satisfaction and property quality. The 5* rating is the highest possible accolade awarded by the HBF and is only granted to housebuilders who are recommended to a friend by 90% or more of their customers. This year’s survey found that over 96% of Orbit Homes customers would recommend Orbit Homes to a friend. Well done to all involved. Please click on the image to read the full story.
