way.com Reviews

Thank you for sharing your feedback. We’re glad you’ve experienced strong support within the Customer Service team and found managers and team leads approachable, that accessibility is something we value. We also recognise that working in a fast-moving product environment can feel demanding, particularly when processes evolve, new leaders come in, or multiple verticals are being managed simultaneously. As with any growing organisation, change is part of building and improving, but it must be implemented with clarity, alignment, and an understanding of operational realities. At the same time, product development and execution involve continuous iteration. While challenges and escalations can occur, they are addressed through structured feedback loops between support, product, and engineering teams. We remain focused on strengthening coordination across functions to ensure decisions are both strategic and practical. We appreciate you sharing your perspective. Constructive feedback helps us refine how we scale, communicate, and support teams across the organisation. Please do reach out to the leadership in Customer Success or to HR so we can gain more input, find resolution and add value. Way HR Team

Thank you for taking the time to share such thoughtful and detailed feedback. We appreciate your recognition of the effort teams put in, the intent behind infrastructure upgrades, and the initiatives introduced to improve how we work. We also acknowledge the concerns you’ve raised. As the organization grows, it’s important that improvements go beyond intent and are felt meaningfully in day-to-day work, whether that’s in facilities, enablement, or how new tools and processes are rolled out. Ensuring adequate training, practical guidance, and clear communication remains an ongoing focus for us. We recognize that some individuals may prefer to share feedback anonymously on platforms like Glassdoor. At the same time, these public forums are not designed for organizations to discuss internal matters or individual employee situations in detail. For that reason, we encourage concerns to be raised through appropriate internal channels, where context can be shared, conversations can happen safely, and issues can be addressed responsibly. Be rest assured, they will be dealt with the sensitivity and empathy required. We appreciate the perspective you’ve shared, as it helps us reflect on where we need to prioritize more deeply and strengthen how change is experienced across the organization. Way HR Team