Does npower pay their employees well?

According to anonymously submitted Glassdoor reviews, npower employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at npower. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at npower?

52% of npower employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated npower 3.9 out of 5 for work life balance, 3.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at npower?

Senior Analyst (26) , Project Manager (25) , Analyst (20) , Business Analyst (16) , Customer Service Advisor (13) , Customer Service Representative (13) , Operations Manager (11) , Customer Service (10) , Senior Advisor (9) , Manager (8) , Customer Advisor (7) , Team Leader (6) , Account Manager (5) , Commercial Analyst (5) , Team Manager (5)

What are the pros of working at npower according to real employee reviews?

"People were great and the company wanted to do right by customers" ((in 82 reviews)); "Good pay, overtime always available" ((in 27 reviews)); "Good work/life balance" ((in 27 reviews)); "Salary is good." ((in 22 reviews)); "Lovely people and a good culture" ((in 21 reviews))

What are the cons of working at npower according to real employee reviews?

"Some management are poor and outlook for 2019 is not great" ((in 30 reviews)); "Too many managers and way too many layers of managment that essentially lead to the downfall of the company" ((in 20 reviews)); "Poor senior Management." ((in 13 reviews)); "No training, no review meetings." ((in 7 reviews)); "poor management decisions led to downfall of the business" ((in 7 reviews))

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npower

npower Reviews

3.4

52% would recommend to a friend

(677 total reviews)

Paul Coffey

52% approve of CEO

41% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (677 reviews)

npower has an employee rating of 3.4 out of 5 stars, based on 677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The npower employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, mining, utilities industry (3.7 stars).

Reviews by job title

677 reviews

5.0

26 Jun 2026

Its very good

Administrative assistant

Recommend

CEO approval

Business outlook

Pros

Nothing all very good and positive

Cons

Nice people. Fair salary. Benefits

5.0

26 Jun 2026

Brilliant company but management can be inconsistent

Team leader

Recommend

CEO approval

Business outlook

Pros

Brilliant company to work for very fair

Cons

Manage my constant changes but over all great company

4.0

12 Apr 2026

Redundancy

Customer advocate

Recommend

CEO approval

Business outlook

Pros

People were great and the company wanted to do right by customers

Cons

Sometimes poorly managed and a lot of nepotism

Viewing 1 - 3 of 677 Reviews

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Its very good

Brilliant company but management can be inconsistent

Redundancy

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