Zelis Kansas City reviews

2.4

7% would recommend to a friend

(4 total reviews)
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Amanda Eisel

7% approve of CEO

5% positive business outlook

Reviews by job title

4 reviews
2.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good work/life balance, generous PTO

Cons

• Excessive management layers: There are too many layers of management, many of which seem focused on self-preservation rather than supporting the team. This creates unnecessary bureaucracy, leaving employees bogged down with low-value tasks and corporate checkboxes instead of meaningful work. • Outdated technology and resistance to innovation: The tech stack is significantly outdated, and there is a clear resistance to adopting modern solutions. For example, I was penalized for incorporating AI into development work, despite other teams being encouraged to use tools like ChatGPT for less impactful tasks. Opportunities to implement cost-saving, AI-driven solutions were dismissed without proper consideration. • Unsustainable expectations for advancement: Promotions appear to be reserved only for top performers who are willing to prioritize work above all else. The expectation to “eat, sleep, and breathe” the job creates an unhealthy work-life balance and limits growth opportunities for otherwise strong contributors.

3.0
1 May 2025

Decent

Recommend
CEO approval
Business outlook

Pros

I really enjoyed the company and the benefits and what I did for years

Cons

Slowly moving the company to India and laying off tons of employees

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Zelis Response
1y
We appreciate you taking the time to share your concerns on Glassdoor - we take feedback very seriously to help us improve our associate experience. As we evolve to keep pace in a fast-paced industry, our top priority is to ensure we have the very best talent in our roles. On our journey to becoming the leader in healthcare payments, we are focusing on long-term professional growth for our colleagues and leaders. If you have any specific questions or concerns about change in the organization, please feel free to reach out to us directly via P&C Connect.
5.0
10 Mar 2024

Wow amazing

Recommend
CEO approval
Business outlook

Pros

Flex Time off Balance of work and life Benefits

Cons

Pay and bonus could be better

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Zelis Response
2y
Thank you for taking the time to write us a review on Glassdoor - we truly appreciate it. We all need and deserve work-life balance! We’re proud to cultivate a culture where we really care for and want the best for our people in all aspects of life. We’re glad that you are a part of it, too! Along with introducing flexible work arrangements, Zelis provides volunteer time off, and paid time-off. In addition, our ZelisCares Wellness Program supports a better work/life balance for our fellow Zelots through services that enhance all aspects of their well-being. Thank you for being apart of Zelis!
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Glassdoor has 458 Zelis reviews submitted anonymously by Zelis employees. Read employee reviews and ratings on Glassdoor to decide if Zelis is right for you.