Xtool US Reviews

3.2

30% would recommend to a friend

(5 total reviews)

45% positive business outlook

Reviews by job title

5 reviews
5.0
11 Sept 2024
Recommend
CEO approval
Business outlook

Pros

New start, more open and diverse, great challenge

Cons

more to explore, change management

2.0
2 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Working at xTool gives you extremely rare exposure to a fast-growing global consumer electronics brand during its expansion into the U.S. market. It’s one of the most well-known and widely adopted laser brands worldwide, so the experience you gain in hardware, software, and community-driven product ecosystems is genuinely valuable for your career. You also get meaningful experience working with distributors, retailers, influencers, and community groups. These relationships teach you how consumer hardware moves through the U.S. market and what it takes to build a brand that resonates with creators and professionals. Coworkers across the U.S. team are genuinely talented, kind, supportive, and mission-driven. Despite the challenges, the team culture at the individual level is hardworking and collaborative — people care deeply about the brand and the community that uses the products. The products themselves are truly industry-leading. Working with cutting-edge lasers, fabrication tools, and new technologies every day is exciting, creatively rewarding, and often the best part of the job.

Cons

The U.S. General Manager is the core issue, inexperienced, disconnected from the realities of the U.S. market, and routinely makes poorly thought-out decisions that create chaos across teams. -Leadership style is reactive instead of strategic; priorities flip weekly with no clear direction. -Constant restructuring of goals, OKRs, and responsibilities without explanation, sometimes changing each quarter. -Below-market pay for California and Mountain View, with average benefits and no meaningful perks. -U.S. team is treated as an afterthought compared to the China team, leading to communication breakdowns and unrealistic expectations. -Workload is heavy, boundaries blur, and you’re routinely pushed outside your role because of leadership instability and incompetence. -High-potential product completely overshadowed by mismanagement and lack of operational maturity.

4.0
24 Oct 2025
Recommend
CEO approval
Business outlook

Pros

The product is industry-leading and has great potential in the North American market.

Cons

Fast work pace, lots of overtime

Viewing 1 - 3 of 5 Reviews

Glassdoor has 5 Xtool US reviews submitted anonymously by Xtool US employees. Read employee reviews and ratings on Glassdoor to decide if Xtool US is right for you.