Look elsewhere if you’re applying for service desk roles
Pros
Once a week you’ll get a $12 voucher to buy a lunch at a pre-selected restaurant.
Cons
If you have any feedback on how things could be improved at the company, keep it to yourself. You’ll be ignored (at best) or told you’re negatively impacting morale if you continue to push the matter. Once leadership makes a decision, there’s no room for re-evaluation, even when clients are being negatively impacted. You will be given a very clear cold shoulder from leadership if you don’t enthusiastically, 100% toe the company line 100% of the time. If you have to communicate with another department to get a ticket completed, forget about it. You’ll have to send multiple emails and messages and CC peoples’ managers to MAYBE get a response, and then you’ll be made to feel like you’re bothering them. The response will also be half-a**ed and might not even answer your question or address your concern. The info within the documentation system has a good chance of being out of date or incorrect— which can turn normally easy tasks into drawn out ordeals, for which nobody will take responsibility. New clients will be added and you’ll be expected to support them before all of the necessary info is collected and added to the knowledge base. On the Service Desk team itself, there was only one other person who I would trust to work with any of my tickets. The rest had poor technical and/or soft skills or were just straight up lazy and inattentive. Don’t expect anybody to have your back. For every one time you’re told “good job” for something, you’ll get 20 nagging/scolding emails or messages over small things, even if your numbers are good. Every week there’s a flavor of the week metric that management suddenly cares about that takes precedence over all else.
