Does Travel Chapter pay their employees well?

According to anonymously submitted Glassdoor reviews, Travel Chapter employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Travel Chapter. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Travel Chapter?

49% of Travel Chapter employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Travel Chapter 3.7 out of 5 for work life balance, 3.5 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Travel Chapter?

Customer Service Advisor (4) , Account Manager (3) , Homeowner Account Manager (3) , New Business Manager (2) , Product Engineering (2) , Property Manager (2) , Sales (2) , Software Engineer (2)

What are the pros of working at Travel Chapter according to real employee reviews?

"People at TC are awesome." ((in 7 reviews)); "Committed to employee wellbeing Excellent benefits" ((in 5 reviews)); "People friendly organisation , empathetic to work life balance ." ((in 4 reviews)); "Good company culture for remote workers" ((in 3 reviews)); "Friendly colleagues and hybrid work" ((in 3 reviews))

What are the cons of working at Travel Chapter according to real employee reviews?

"Poor management influenced by investors" ((in 3 reviews)); "Many people have had to leave their current position and apply for it again to get a better salary." ((in 3 reviews))

Travel Chapter Reviews

Compare reviews

3.4

49% would recommend to a friend

(56 total reviews)

Jayne McClure

89% approve of CEO

57% positive business outlook

Ratings by category

4.0

Diversity and inclusion

3.7

Work/Life balance

3.5

Culture and values

3.1

Compensation and benefits

2.9

Senior management

2.7

Career opportunities

Travel Chapter has an employee rating of 3.4 out of 5 stars, based on 56 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Travel Chapter employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

56 reviews

1.0

7 Feb 2023

Not Paying Enough For The Workload

Customer service specialist

Recommend

CEO approval

Business outlook

Pros

Nice colleagues, they try enforce the whole 'fun place to work' thing which is always better than working.

Cons

You're not being paid enough for the amount of constant issues and tasks you have to do. 5PM on a Friday the guests come in, you've got properties that haven't been cleaned, boiler's not working, people just being difficult that are calling to moan at you. Suppliers and contractors are nowhere to be seen because it's 5PM on a Friday, you're in constant communication with angry guests and you're operating on a tiny workforce because everyone else has finished for the day. Constant calls coming in. Fair enough, the company has a friendly attitude and all of these 'family' activities but at the end of the day, we're at work because we need money to survive and enjoy things with our families. It doesn't equate to the amount of stress you're put under.

Travel Chapter Response

3y

Thank you for sharing your feedback with us. We do try to instil a culture of fun and feel like we have great colleagues at Travel Chapter. I wanted to address your concerns and assure you that I have taken the opportunity to speak to the Director of Customer Service regarding your comments. We will look into your comments as we are in agreement, it's important to have a good balance at work.

1.0

6 Feb 2023

A company stuck in the past.

Software engineer

Recommend

CEO approval

Business outlook

Pros

Leaving. Very hard to think of anything positive.

Cons

Terrible management, inexperienced and zero people skills. A culture of bullying was openly displayed. There's a lot of talk about values but all that is really of value is profit. Salary is very poor with little offer of improvement.

Travel Chapter Response

3y

I'm truly sorry to hear about your experience. I can only do my best to assure you that this is not the type of culture that we aim to deliver for our employees. Your comments regarding bullying have been seriously taken on board and looked into. Should you wish to share any further information, please know that you can reach out to me or a member of our people team via HR@travelchapter.com.

3.0

20 Sept 2022

Very Demanding Employer

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Reasonable pay and benefits, excellent IT provision.

Cons

Heavily profit focussed above all else, a lot of fuss is made about "people" but the basis are ignored - heavy workloads, expectations of unpaid overtime, shortsighted management decisions all lead to a high stress environment.

Travel Chapter Response

3y

We are pleased to hear that you find the pay and benefits to satisfaction. We work to continuously review and improve the ways in which we reward our people at Travel Chapter. I will share your feedback regarding some of the ways in which we can improve. Although we are a growing company and move at speed, we certainly don't want our people to feel stressed.

Viewing 1 - 3 of 56 Reviews

Jobs at Travel Chapter

Property Changeover Support

Property Changeover Support

Travel Chapter

Travel Chapter Reviews

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Reviews by job title

Not Paying Enough For The Workload

A company stuck in the past.

Very Demanding Employer

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