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      Tivly

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      Tivly Reviews

      3.4

      65% would recommend to a friend

      (45 total reviews)

      Mark Mcclure

      69% approve of CEO

      60% positive business outlook

      Tivly has an employee rating of 3.4 out of 5 stars, based on 45 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tivly employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      45 reviews
      1.0
      26 Sept 2023

      NegaTivly

      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Onboarding support, Holidays, not many pros

      Cons

      Low pay, Monitored heavily, Removed commission opportunity, High turn over rate, Short Lunch, Back to back calls for 8 1/2 hours

      avatar
      Tivly Response
      2y
      Our most recent pay changes actually increased the hourly rate by factoring in an average of their recent pay, including commissions earned. By making this the new standard hourly rate the company is providing wage stability to our team members who previously experienced variable pay. We are a high-volume contact center, and the primary duty of our CSR role is to handle that call volume. Our metrics are determined by the average of our workforce and regularly evaluated to ensure they are attainable for our contact center representatives.
      1.0
      25 May 2023

      do not recommend.

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      work from home, provide equipment, no experience required.

      Cons

      the training they put you through is decent but leaves out key points of the job and things that factor into excelling at your job. management is a wreck. they don't know anything. they are oblivious bc the higher ups don't trust them. they are money hungry. they refuse to actually pay a livable wage when they are supposedly bringing in large amounts of money. they require certain metrics to be met but don't leave room for when call volume is low, technical difficulties, or anything outside of your control. they don't give af about anything going on in your life. they will fire you for calling in for a dr appointment that had to be made last minute. do not recommend at all. I worked there for almost a year without a single raise or growth opportunity.

      avatar
      Tivly Response
      3y
      At Tivly, we believe that training is pivotal in being a successful Contact Center Representative. We understand that people have different learning styles and some may learn quicker than others so we dedicate the end of each day in training to discuss any training gaps or needs. We also have mock calls to coach and prepare reps for live calls. The health and wellness of our employees and their family is a priority. Employees are given 24 hours of sick pay annually, in addition to PTO. We understand emergencies happen and try to be flexible and accommodating when last minute appointments happen. During the interview process, pay is discussed to determine if the pay is desirable for the candidate. We are always looking at ways to be competitive in the market. Call volume is a main factor in determining metrics. We adjust metrics, as necessary, based on call volume in order to be fair and have obtainable goals
      5.0
      31 Aug 2023

      Okay pay with benefits

      Call center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Paid 2x a month, 15th and last day of the month. (Good for paying rent on time), stable income.

      Cons

      They took away commission and any bonuses this year (2023), turn over is high. No real incentive to keep up with demanding metrics, hourly pay doesnt cut it.

      Viewing 1 - 3 of 45 Reviews
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      ReviewsTivly reviews

      Glassdoor has 47 Tivly reviews submitted anonymously by Tivly employees. Read employee reviews and ratings on Glassdoor to decide if Tivly is right for you.