Timpson Reviews

3.1

44% would recommend to a friend

(249 total reviews)

Paresh Majithia

60% approve of CEO

51% positive business outlook

Timpson has an employee rating of 3.1 out of 5 stars, based on 249 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Timpson employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

249 reviews
1.0
18 Dec 2023

Poor management and unhealthy work environment

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working independently, some good employee benefits.

Cons

Area managers do not comminicate well and don't respect branch managers or colleagues, come off as cliquey. Poor communication leads to rest days being scheduled with barely any notice and usually not being informed on changes to the branch including machine maintenance. Training is lacking and what little is given is not well implemented in terms of structure and schedule. Long hours with no breaks, sometimes working 8 days in a row. In my role as branch manager, I singlehandedly ran the shop with the area team refusing to employ further staff. Area team rarely come to branch but when they do, they are disrespectful and ungrateful. Uniform policy Is strongly enforced with attempts at individuality being suppressed including wearing an extra layer on a cold day, you must wear their shirts and jumpers only. Holiday requests are rarely approved. Claim to be like a family, this may have once been true but their values clearly focus more on hitting targets than retaining loyal employees and customers.

1.0
17 Feb 2023

Unprofessional jokers

Recommend
CEO approval
Business outlook

Pros

Naf all. I didn't end it all?

Cons

Where do you start really. Upside down management in Timpson actually seems to mean that the people at the bottom of the chain are far more qualified and capable of anything really compared to the managers at the top. It feels like the people calling the shots are completely guessing, I wouldn't be surprised if they had actions written on scratchcards to decide their next moves. The company has slowly got worse over the years and I got sick of making orders for customers and constantly having to tell them it hasn't arrived yet. As the odds of time go on, you'll find you come across the wrong customer and get assaulted. You'll be in the shop on your own with this to deal with, there are no lone worker devices and some brand new colleagues who do not even posses health and safety are left to run shops on their own. The most illegal company I have ever had the embarrassment to witness. I could go on for hours. Oh and you will have no transferable skills and get stuck there wanting everything to end so badly that you view life as nothing more than a black hole that you are slowly gravitating toward. Since leaving I have completely changed as a person and have gained my self respect again. Not my hearing though, personal protective equipment is not given even with loud constant noise from the finisher and the constant chemicals and dust in the air. The doctor tells me my hearing loss is irreversible now

2.0
15 Feb 2022

Not the job it was

Recommend
CEO approval
Business outlook

Pros

Some perks, discount, holiday homes, bonus

Cons

Long working days, isolated working long days alone, poor quality materials, high expectations to drive sales out of towns over saturated with Timpson shops. Lack of progression opportunities. Big distances between shops, get a phone call or text that morning and expected at short notice to drive over 100 miles in a day. Adding several hours driving onto a 9 hour working day. Out dated work practices. No lunch break, meant to have a "working" lunch Poor pay structure. Found a trainee was on same pay as me, I have over 8 years experience, he was in the job 16 weeks. Most shops have no facilities, no running water and no toilet. Can only book holidays as a week at a time. You cannot use just one day off, can only take them as full weeks.

Viewing 1 - 3 of 249 Reviews

Glassdoor has 256 Timpson reviews submitted anonymously by Timpson employees. Read employee reviews and ratings on Glassdoor to decide if Timpson is right for you.