The Gym Group Reviews

3.5

60% would recommend to a friend

(400 total reviews)

Will Orr

67% approve of CEO

56% positive business outlook

The Gym Group has an employee rating of 3.5 out of 5 stars, based on 400 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Gym Group employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, entertainment and recreation industry (3.9 stars).

Reviews by job title

400 reviews
2.0
14 Nov 2016

POOR FINANCE TEAM

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- offices are conveniently located at the doorstep of East Croydon Rail Station

Cons

- Team is understaffed and workload is excessive for the typical 9-5. I was required to work until 9pm at times in order to complete the work. The reporting managers did not allow extra pay or extra holiday time in recognition of the extra hours worked, which was highly unreasonable. - The reporting finance managers were uptight and disrespectful to those below in the hierarchy which made it a very unpleasant place to work - Promises made during the interview were undelivered once I accepted the offer. - Very unprofessional place to work. When mistakes are made, management have no shame in swearing at colleagues to highlight faults made, which was highly inappropriate for a listed company.

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The Gym Group Response
8y
At The Gym Group we are committed to the well-being of our employees and are disappointed to read that you were not happy within your team. The business has been through a period of incredible growth and we recognize that this may have put some teams under temporary pressure. Since this review structural changes have been made to relieve this pressure . We hope that you are enjoying your new role and wish you all the best with your future career.Less
2.0
8 Oct 2019

Awful company!

Recommend
CEO approval
Business outlook

Pros

Free access to Gym Close to station

Cons

Working in the finance department is terrible. The environment is awful. It used to be run by two psychotic women with very poor social skills who used to shout at people. They have left and now it has become a boys club with over-promoted people with inflated title.

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The Gym Group Response
6y
Thank you for leaving your feedback and highlighting this to us. A positive work environment and employee satisfaction is hugely important to us, so I am sorry to hear that you are unhappy within your department. We would like to gain a better understanding of the areas you are dissatisfied with and how we can support with this. I appreciate you may not feel comfortable discussing the issues you have raised with your line manager, if this is the case then I would strongly encourage you to come and talk to a member of the People team who can support you further. Many thanks Rachel
1.0
21 Oct 2022
Recommend
CEO approval
Business outlook

Pros

Free gym membership and free showers

Cons

No pay or incentive. Highly competitive gossip based workplace and at times an uncomfortable workplace. The pay structure with this business is disgusting and exploitive. You work 48 hours a month and get paid £495, with a direct debit that comes straight back out, therefore being classed as income and affects your annual tax allowance. This, in my eyes is a loop hole to get out of slave labour. There should be an amount you pay per month or session and you choose your hours, but instead your a glorified cleaner, who can’t choose when he or she works and expected to do 2 classes a shift and multiple talks throughout your 4 hour shift and expected to find clients in your time there. At times, found my business cards destroyed and found other trainers cards on my display , which is intrusive and disrespectful. Got the impression management would cherry pick who they want and leave you with scraps. Found inductions was mainly done by management, therefore sealing a potential lead and felt the exposure for FT’s was limited. No real flexibility on what shifts you can work and dictated by holiday allowances? Even though you’re not making an income? It’s ridiculous and personally can’t see this cooperation running like this for the next 5 years as it’s wrong. Towards the end of my tenure, I was going through a rough patch and received zero support during this, but only being chased each day as to when I’d be back. And because I was still in my probation, any shifts you’d be sick for, you would have to make up, so you’d end up doing 4 shifts a week and therefore creating an external pressure to come back , when you’re clearly not in a frame of mind or well. Biggest regret of my fitness career so far! If management was respectful and understanding of my resignation, I wouldn’t be leaving this review. And my resignation email recommending me to leave a review also.

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The Gym Group Response
3y
Hi, Thank you for taking the time to leave your feedback. Firstly, we are sorry to hear that you have not had a positive experience whilst at The Gym Group. We are also sorry that you were unhappy with the employment model. We aim to be as transparent as possible with regards to the operational model and the Fitness Trainer role. To clarify, our Fitness Trainers are employed on a part time basis (this salary does constitute an income and therefore is subject to tax and NI deductions), to support with the operating of our gyms and maintain our high levels of customer service and cleanliness. In addition to pay, employed Fitness Trainers are entitled to a number of employee benefits, development opportunities and access to our member base. Outside of your contracted hours and under a separate PT rental agreement you, in exchange for rent have access to our facilities and members to build your self-employed business. Both agreements are independent of one another, and the payments are managed by different teams within the business. With regards to shifts within your Fitness Trainer role, whilst we cannot comment on the specifics of your experience, we do aim to provide flexibility around shifts and managers should work with their teams when scheduling the rota to accommodate where possible the needs of the team whilst balancing this with the business needs. However, we take onboard your feedback along with your other concerns. Lastly, wellbeing is a business priority at The Gym Group and commit to providing wellbeing provisions and support through our EAP service, training/line manager support and resources within our Wellbeing Hub, however we are sorry to hear that you did not feel supported during this period. If you have any further feedback on your experience that you would like to share then please get in touch at hrsupport@thegymgroup.com
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