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The Edge Learning Center

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The Edge Learning Center Reviews

3.1

52% would recommend to a friend

(40 total reviews)

Henry Wong

51% approve of CEO

31% positive business outlook

The Edge Learning Center has an employee rating of 3.1 out of 5 stars, based on 40 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Edge Learning Center employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

40 reviews
1.0
1 Oct 2018

How could we forget (or be forgotten)?

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

* Hong Kong is an exciting city, but there are better ways to experience it than through working at The Edge.

Cons

* I was notified recently by my ex-colleagues of how the management has been writing propaganda for how great this workplace is. Seeing all these propaganda makes me angry, and I feel I have a moral obligation to speak out. * A while ago, this company laid off several of academic subject tutors (IB, IGCSE, etc.), giving the reason that we do not have high enough number of teaching hours. * The fact is that teachers have no control over how many teaching hours they do. It’s a matter of how many students enrol for your subjects and how well the company is marketed. * It was incredibly frustrating because most of us came to Hong Kong specifically for this job, and for example had year-long rental commitments towards landlord. But we were asked to leave the company within a few months’ time. We could not stay in Hong Kong without a job as per working visa conditions. * Colleagues who used to be smiling all the time were visibly distressed in their final days and some of them were seen to shed tears during down time. * After other colleagues found out what happened, management set up meetings with them to damage-control. In the meetings, they blamed us for “choosing” not to stay at The Edge (the supposed “choice” was between a $0 base salary paid-per-teaching-hour contract and leaving the company). The no-base-salary “choice” would not earn us enough, obviously, given the poor sales. * Some of my friends were actively involved in labour rights issues. They asked management a lot of questions regarding these incidents, which led management to burst into anger and yell at them. Clearly, concern and compassion for other colleagues are not encouraged here. * We also got hold of some back-and-forth chat messages between my colleagues and the HR Department. I was revolted to see that the HR Department pulled the victim card and bad-mouthed some of those who they fired, accusing them of yelling at HR person on her annual leave. The accusation was supposed to be a “defence” for the company’s decision. Firing people for illegitimate reasons is already bad enough, gossiping and bad-mouthing them to justify your actions are morally repugnant. * Throughout this unpleasant communication, the management kept reiterating that they are not “evil”. The fact is that no one accused them of being evil and, from what I gather, no one even used any moralistic terms. They were simply asking sensible, factual questions such as how are the laid off colleagues, where are they now, are they OK, and so on, which is only natural given the shocking realisation that people you worked with for months are now suddenly gone. * It was discovered that management was spying on our company Gmail chat conversations for surveillance purposes to identify people who kept talking about these incidents and to silence them through threats in private 1-on-1 meetings. * During this time, we constantly heard our names mentioned by the front desk staff while they were loudly gossiping about us in Cantonese. It was very unsettling. * We were told not to say goodbye to colleagues on our last day. They want us to just disappear. * I was later informed by some friends who were not laid off that over several company meetings the company stated that they are re-evaluating the viability of academic subjects tutoring. The fact is that this company is not very competitive when it comes to IB, AP, IGCSE, A-Levels, etc subjects. I urge you to apply elsewhere if you are planning to do these subjects. I do not understand why they would keep hiring and asking people to fly to Hong Kong specifically for this job when they cannot support that many staff. * For the record, a friend who arrived HK at around the same time but worked at an adjacent tutorial centre is still working there. Look elsewhere for stability and much less frustration.

1.0
27 Jul 2018

Handles resignations like breakups

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I really LOVED my students and had a passion teaching them and seeing them grow. I would have worked here way longer if not for the reasons outlined below… Fortunately, students elsewhere are just as lovable.

Cons

When I resigned, I did so because I could no longer handle the poor attitude some managers had towards us. It was to a point where in the morning I would struggle to wake up to get to work because I felt so depressed about going back and face those people. The day I resigned, the managers all of a sudden acted all friendly and nice. One of them in particular came to me after work, and had an initially REALLY FRIENDLY chat with me. I have never seen such a huge smile on the person. If I hadn’t witnessed how the person had publicly insulted colleagues before, I would be fooled into thinking they were the nicest person on the planet. The first thing they told me was “the management is really shocked that you resigned.” I nearly laughed out loud because, come on, I am leaving precisely because of you. They went on to say I was one of the top performers according to their standard (with some of the most teaching hours) and really wished I could reconsider and stay. (I did try my best to do my job and help students while I was there despite being distracted by the constant harassment from several higher-ups.) I knew that of course once I promised to stay they would revert back to their old ways and treat me like trash. So I kept politely declining, giving reasons such as no career progression, no end-of-year double pay like in most Hong Kong companies, and inconvenient working days and hours (these are all true by the way). This manager would come to me for a few more days to continue the discussion, and it got really tiring. All this time, I was thinking, Just let me leave already… In one of these meetings, I was naive enough to spill some of my future plans and told them that there was another opportunity waiting for me that would pay me $X amount as salary (which is higher than my salary at that time). If The Edge could match that salary, I would consider staying. Soon enough it became obvious they can’t match that salary. I imagine that in such a situation any decent human being from any other proper company would say something like “It is unfortunate we can’t continue to have you work for us. We thank you for your service. Let’s keep in touch etc.”. But not this one: the person immediately dropped all the fake smiles, and revealed a really, really obnoxious face. The person opened their blood-shot eyes wide, bobbed their head towards me, and bellowed, “You give us the image that you are THREATENING us by resigning now” (direct quotation). I was completely taken aback and was really terrified for my life at that moment: it was the ugliest face I have ever seen in my life, no matter how much cosmetics was put on, no matter how big the smile was just a moment ago. Was this person trying to convince me to stay or scare me away really?? For God’s sake, I am not your husband or boyfriend (fortunately), and this is not a divorce or breakup. This is just the ending of a professional relationship: I resigned by giving the appropriate amount of notice. You begged again and again for me to stay. I gave my condition for staying. If you can satisfy the condition, I stay; if not, I leave. It was that simple. Why they would resort to such violent and frankly very rude means of dealing with this is beyond me. It is also worth noting that employees of this company already have to give double the amount of notice period (2 months) compared to most other companies (1 month). How was I threatening them by resigning and giving them two months’ notice? Were they so delusional to think that this job is sooo great that anyone who resigns is somehow “threatening” them?? With managers as mean and narrow as this one, I can safely say this job is not great at all. I still get nightmares whenever I recall that scene. After that meeting, the person indeed reverted back to their old ways (no more smiley face) but would still keep calling me to yet another round of meetings, again trying to convince me to stay as if my intention was not already Crystal Clear. In these later meetings, the person kept saying, “let’s not waste time” and “stop wasting my time” even though they themselves called for these meetings and were indeed wasting MY time LOL…. At one point they even implied that at my current age I did not deserve the $X amount of salary (Is this age discrimination?). No one needs your judgment here, just tell me whether you can match the salary (No, you cannot) and let me move on. They just stressed me out to no end. These people are vicious and border on the barabric. Please do yourself a favor and stay away. This will save you some bills from getting anti-depressants as well.

1.0
19 Mar 2018

Shady practices. Total frustration.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The location is OK, not too far off from the MTR exit. and quite a few food options

Cons

i worked here as a part time tutor for only two months because it was a total mess from start to finish. First, issues before I even started working: When I signed up and got contacted for this job, the HR Department told me that I would be paid $400/hr for courses and $300/hr for 1 on 1 private lessons. I thought this was reasonable and close to the market rate. However, when it came to finalizing the deal, they suddenly changed their package and offered $350/hr for everything instead. Seeing how most of the lessons I will teach are in fact courses, I politely asked whether it could be $400/hr instead because that was what was promised. Shockingly, they responded in a really passive-aggressive way: “Sorry, that has never happened.” and then even went on saying, “We pay other people $300/hr” — which, if true, means that this company doesn’t pay people fairly; if false, they are lying. (In fact, I see no reason why they would pay me higher than the others.) At this point I was obviously frustrated, especially when just a week ago they were being extra nice in saying that “we really want you to join our team for the upcoming summer season” — I felt fooled — but I had already turned down my other offers so I reluctantly accepted the new deal. As if this was not enough, the HR Department seems to hate making contracts (which I thought would be standard). I had to keep chasing for a contract for weeks to secure this job until they finally gave me one. But to my utter surprise, the contract they gave me was a poorly edited version of a full-time contract; in it there was even a clause stating that the employee ought to work 9 hours per day. Any sane potential part-time employee would not sign a contract with a clause like this one. When I raised this concern, the person said that I could just "ignore those terms" and sign the contract anyway. When I insisted, they let off a facial expression of annoyance, as if I was being annoying for not signing the contract immediately. The next day they reluctantly edited the contract and gave it to me to sign. When I thought this would be over, little did I know I had to chase them AGAIN for their signature on said contract, which they promised would be given back to me, signed, in a week’s time but there was still no sign of it after 2 weeks. Just days before my job would actually start, I politely emailed the HR Department for this again, and they replied with a long ramble about how the CEO was away and they could not control it etc. and again put off a tone that suggests I was being annoying asking for my contract… Later I learned that some other part-time colleagues in fact **do not have contracts**, and I was quite shocked… a testament to this company’s shady practice towards part-time work. When I was finally able to work, many logistical issues occurred, which eventually swayed me to quit because of unstable income. For example, there were a few times when students informed the center that they could not attend a lesson way early, but the online timetable system was not updated such that I went all the way to the center to realise that I would not be paid. Another time they gave me the wrong Skype ID for a Skype lesson, and I waited in the room for nearly an hour before they gave me the correct one; but I was not paid for the hour that I waited even though it was no fault on my part that they gave me the wrong Skype ID. Worse still, there is a feedback system called TinyPulse which this company uses to collect employee opinions. When I relayed my somewhat negative opinions given my experiences so far, I was retaliated against — they reassigned a two-week course originally assigned to me to another tutor just 2 days before the course begins when I had already arranged my personal schedule around these courses. Man, I have to pay rent, buy food, etc. Please don’t toy with my income, immature folks. This was when I realised that I had enough of this. I then took 1.5 weeks off this job because I couldn’t bear with the mess anymore, and I used the time to attend interviews for some offers I had gotten. When a senior manager came to ask why I wanted to take 1.5 weeks off (in fact I did not have to explain myself as part-time workers are entitled to block hours and days off whenever we see fit), I just said something along the lines of “I need a short break.” To my surprise, they said in response in a mocking tone, “WOW, you can take a break whenever you want. You must be so privileged because you don’t have to support your family.” I was like, wow, I am taking a break only because of this mess I have gotten myself into, and who are you to judge my financial status? I learn that literally whenever the management opens their mouths, astounding utterances come out. I resigned a month into my contract so that I could leave soon enough for another job. When i thought it really was over, it’s not. Getting a reference letter from the HR Department — something that should be quite standard — proved to be exceedingly difficult. I emailed the HR Department and got no response, so I had to go to the other Senior Managers for help in order to secure my reference letter (kinda ridiculous if you think about it). And on my last day, when I went to visit HR Department, it became obvious why the whole fiasco about my contract earlier happened — they are extremely disorganised! They used a whole hour to produce a reference letter when the other Senior Managers made sure that they were informed of my departure way earlier. This was especially infuriating considering the fact that it was them who earlier kept emphasising they absolutely NEED me for the summer season, and now this was how I was treated. Let’s just say I am glad I don’t need to deal with this anymore.

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Glassdoor has 43 The Edge Learning Center reviews submitted anonymously by The Edge Learning Center employees. Read employee reviews and ratings on Glassdoor to decide if The Edge Learning Center is right for you.