Does The Connection pay their employees well?

According to anonymously submitted Glassdoor reviews, The Connection employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at The Connection. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at The Connection?

43% of The Connection employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Connection 2.6 out of 5 for work life balance, 2.7 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at The Connection?

Case Manager (20) , Administrative (2) , Director (2) , Program Director (2) , Program Manager (2) , Therapist (2)

What are the pros of working at The Connection according to real employee reviews?

"I would 100% recommend anyone seeking a positive work environment to apply to The Connection." ((in 5 reviews)); "Good benefits" ((in 4 reviews)); "Some good staff" ((in 3 reviews)); "Great people and great opportunity and benefits" ((in 3 reviews))

What are employees saying about The Connection redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Connection redundancy and their outlook for job security at The Connection in 2026.

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The Connection

The Connection Reviews

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2.8

43% would recommend to a friend

(62 total reviews)

Lisa DeMatteis-Lepore

65% approve of CEO

37% positive business outlook

Ratings by category

3.3

Diversity and inclusion

2.8

Career opportunities

2.7

Culture and values

2.6

Work/Life balance

2.5

Senior management

2.4

Compensation and benefits

The Connection has an employee rating of 2.8 out of 5 stars, based on 62 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Connection employee rating is 25% below average for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

62 reviews

5.0

13 Mar 2026

Hard work but rewarding

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Supportive manager, comparable pay rate to other agencies

Cons

Not a lot of opportunities for internal movement

1.0

29 Nov 2025

Med distribution experience is primo

Residential aide

Recommend

CEO approval

Business outlook

Pros

Some management is amazing, not enough of them Gaining med experience Gaining experience with those with severe mental health and Clients are hilarious Some staff actually cares and work very hard

Cons

EXTREMELY UNDERSTAFFED, ignores potential new hires, management will not pitch in when you need help, upper management does not care about staff or clients Only being med certified at the Connection Management will not handle problem clients or staff (as long as you show up for work eventually you can call out take time off all the time) they keep staff that causes other staff to quit and staff that screams at clients Management ignores or covers serious problems Extremely Insufficient Training (training nonexistent - you’re thrown in with clients with severe mental health issues to “figure it out”) Low wages, they expect you to do a lot for very little Management will target you if you fail to allow them and other staff to exhaust you

5.0

2 Sept 2025

BEST Non-profit Changing Lives

Program manager

Recommend

CEO approval

Business outlook

Pros

The Connection is such a positive work environment where services are being delivered throughout CT for very vulnerable populations. Excellent vision and mission driven leaders who lead with professionalism and support. Salary competitive, bonuses and yearly salaries! Great health care benefits and 401B company match! Lots of room for career growth and constant staff recognition. Tuition reimbursement opportunities, internal training department and advanced reserach component internally! Best practices are followed in all programs. The supervision I receive from my VP is superior. I started as a Case Manager and was promoted within two years. The Connection cares about its clients and staff. Safe environment to work in where you are valued, heard and respected.

Cons

Some staff are ungrateful and unaware of the great work environment they work in. Then staff leave and realize the grass IS NOT GREENER and beg to return!

Viewing 1 - 3 of 62 Reviews

Jobs at The Connection

Case Manager 1 - Roger Sherman House (New Haven)

Job Developer - Sierra Center Work Release (New Haven)

Residential Aide - Cornerstone (New Haven)

Family Support Specialist 1 - Supportive Housing for Families (Middletown)

Case Manager 1 - Hogan House (Hartford)