Terminix Senior Customer Service Representative reviews

2.3

22% would recommend to a friend

(26 total reviews)
avatar

Alain Moffroid

Not enough data to show CEO approval

22% positive business outlook

Senior Customer Service Representative employees have rated Terminix with 2.3 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Senior Customer Service Representative professionals have an average working experience there. Terminix is rated 38% below average by Senior Customer Service Representative professionals compared to other employers within the Construction, repair and maintenance industry (3.7 stars).

Reviews by job title

26 reviews
2.0
5 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Weekly pay and monthly commissions

Cons

Company is completely out sync, micromanaging, low pay large workload, high expections that’s always changing

avatar
Terminix Response
1mo
Thank you for taking the time to share your comments with us. Colleague feedback is of the utmost importance to us, and we hope you’ll consider reaching out to myhr@terminix.com to discuss your concerns further.
4.0
10 Jun 2024
Recommend
CEO approval
Business outlook

Pros

decent pay, easily promoted, lots of perks

Cons

the job itself can become stressful when following the chain of command to resolve customer issues

avatar
Terminix Response
1y
Thank you for taking the time to share your feedback. We continue to invest in all aspects of the colleague experience and welcome any additional comments you'd like to offer at myhr@terminix.com.
2.0
30 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Working from home was the only Pro.

Cons

Training was poor at best. A lot of "It's on the Website" (internal) and most calls are reschedules or complaints, not a lot of sales opportunities. Wouldn't do it again.

avatar
Terminix Response
2y
Thank you for sharing your feedback; colleague experience is among our top priorities and we hope you’ll reach out to myhr@terminix.com to discuss your concerns in more detail.
Viewing 1 - 3 of 26 Reviews

Glassdoor has 2,065 Terminix reviews submitted anonymously by Terminix employees. Read employee reviews and ratings on Glassdoor to decide if Terminix is right for you.