Does Support Services Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Support Services Group employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Support Services Group. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Support Services Group?

58% of Support Services Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Support Services Group 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Support Services Group?

Customer Service Representative (15) , Customer Service Agent (4) , Customer Service Representative (CSR) (4) , Talent Acquisition Specialist (3) , Team Leader (3) , Team Manager (3) , Agente Telefónico Bilingüe (2) , Call Center Agent (2) , Call Center Representative (2) , Content Writer (2) , Quality Analyst (2) , Recruiter (2) , Recruitment Specialist (2) , Report Analyst (2) , Retention Specialist (2)

What are the pros of working at Support Services Group according to real employee reviews?

"It is a remote job so you work from home" ((in 7 reviews)); "Supervisors are always willing to help" ((in 3 reviews))

What are the cons of working at Support Services Group according to real employee reviews?

"Low salary increase." ((in 6 reviews)); "Bad Management" ((in 5 reviews)); "No salary increase Minimum law benefits" ((in 3 reviews)); "The work environment could use some improvements as the office premises appear quite dated." ((in 3 reviews))

What are employees saying about Support Services Group redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Support Services Group redundancy and their outlook for job security at Support Services Group in 2026.

Support Services Group Reviews

3.4

58% would recommend to a friend

(91 total reviews)

Michael Nessler

76% approve of CEO

38% positive business outlook

Support Services Group has an employee rating of 3.4 out of 5 stars, based on 91 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Support Services Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

91 reviews

3.0

8 Jan 2024

Ok no potential for raises

Customer service representative

Recommend

CEO approval

Business outlook

Pros

I get to work from home

Cons

3.5 years w/o a raise. They tell you "they're not allowing switching clients,"only to be told,"we're getting a new client amd you have to go to this account."

3.0

23 Jan 2023

Not paid enough for job description

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Free Disney plus subscription Provide Equipment

Cons

Low base pay $12/hour (MS) Problems with equipment Not always able to help with customers

4.0

15 Jan 2023

Great environment but horrible organization

Customer service specialist

Recommend

CEO approval

Business outlook

Pros

The company itself offers a lot of things like discounts on over 100 places, gym and “play” rooms, paid vacations, ingrown opportunities, amazing bonuses, and really is a friendly environment. They make you feel very welcome at the beginning and if you don’t complain

Cons

The are terrible organized. Almost all the time they will not pay you the right amount and if you reach them to explain this and ask for the money, the will help you but dont be surprise if in the next month they start writing you warnings for things that could had been solve with a simple call or just things that dont make sense. If you need urgent help with something, expect an answer in the next 5 business days. Oh and also they don't really follow too much their own contracts, might pay you even less than agreed and you cant really take a day off because “that will affect your adherence and if that happens you will not get incentives”. Yeah.

Viewing 1 - 3 of 91 Reviews