Support Partners Reviews

When I applied for a position here I was impressed with their list of clients which ranged from The BBC, News UK and a few big advertising agencies and during the lengthy interview process they made a point of challenging projects that I can cut my teeth into. Sadly that wasn't the case. No actual training is given at the start and we are expected to learn while on then job which means mistakes are made that are at the client level and we have had to cover up a lot of rookie mistakes which have had a knock on effect on maintenance and upgrades. Because staff members get burned out while working there, virtually nobody has long term experience with all the systems in place so we end up googling a lot just to get by. If the clients actually know how chaotic it was, all of them would be in an uproar but we manage to wing it half the time. Most of the team are ok but you bunker down and help as best you can but management seem to relish the chaos and attitude that causes more stress and sleepless nights wondering if you did something wrong.. I actually enjoy engineering challenges but this role is far from what you expect and fielding support calls from angry people all day takes its toll and I am now numb to being shouted at for things that are not my fault but I am expected to take the heat for the team. I actually contacted some ex staff members who left and they honestly reaffirm the dread that this job gets worse and worse every day. They also lock you into 3 months when you hand your notice which makes no sense as no knowledge transfer happens so the new starters are left to start from the bottom and make it up as you go along. With all the companies I have worked this has to have been the worst and I get it now. They don't care about the staff because as soon as I leave, some other sucker will come in fresh and they will just burn them out and move on. Any potential applicants need to do a few things. Speak to ex employees and pay close attention to staff turnover. Speak to recruitment agents (which I did recently) and none of them will even dare to put their people forward for this job. Oh, and work never ends because you are compelled to look at emails all into the night because the bosses have a habit of sending out of hours emails so you need to keep the pace.

- Management frequently breaks promises and fails to recognize individual contributions. - Leadership shows a lack of respect for employees and often misuses their authority. - Constant negotiations over salary and working conditions create instability. - Contract teams have many obligations but receive no advantages, not even necessary software licenses. - Working conditions and pay can change with little to no notice. - Employees may be let go without compensation or warning due to funding issues. - No support in finding future employment; management doesn’t assist with basic gestures like sharing LinkedIn posts.