The induction process covered issues of work life balance, being inclusive and supportive and appeared that SMS as an organisation would be a supportive company. The experience in my team was very different to the message from the SMS induction. I was expected to work very long hours, the 'on the job' training was very poor and there was very little available support if I needed help and assistance from my team. I was made to feel uncomfortable in my team when asking questions about the processes in my new role, there were no training guides and when asking questions I would have to wait a long time before I would receive a reply from my team. From the moment my induction was finished I was put under enormous pressure to complete tasks by an unrealistic deadline and take ownership of the processes, when I was very new to the role and finding my feet. I wasn't given the tools I needed to be successful in the role such as training and support. I've trained over 100 staff in my career and the SMS experience was the opposite of how to successfully train new employees. I was thrown in the deep end and expected to 'reverse engineer' the processes with the addition of time pressure. I received no thanks for working long hours. I was made to feel at every opportunity that I lacked the ability and skills to be successful in the role rather than build my confidence with support, training and praise. Learning a new job requires repetition and having confidence in 1 process, before expecting an employee to learn process 2 etc, building confidence along the training road to success. I was given every process from the start which was overwhelming.
