Staff are very driven and motivated to the sacrifice of a bubbly office atmosphere. It’s not an agency to make firm friends - and the feedback process is very poor. It’s a shame a lot of talented people have passed through the doors and not stayed - the ‘benefits’ are sometimes just a basic right. If things could evolve and direction sound from management - less focus on internal and more external sales work and support - it would be really great. Never got to properly set up a service which would have allowed the agency to expand its offering - and a lack of creativity / creative ideas to deliver. Not through the team who had some cracking ideas - but selling to clients seemed to fall down due to miscommunication. Frustrated by sales process and job definition lacked clarity after a while. Lots of managers - not many support staff in the delivery team. Freelancers just don’t offer the same value.