Awful, unprofessional, untrusting.
Pros
The software is quite good.
Cons
I found this to be a really toxic place to work. Office is full of cliques. I have never worked anywhere that has so many people employed to do jobs that either they are not qualified to do or are just bad at doing. Customers constantly asking to be dealt with by someone else due to poor service; patronising, rude and a complete lack of empathy or appreciation for their (the customers) situation are common complaints. There have been a lot of changes recently within the management team. My personal experience was that most of the male managers were sexist and misogynistic. These same managers would regularly say that customers were liars and we shouldn't believe a word they say. There is a strong blame culture; you constantly feel like you must justify yourself and do whatever it takes to cover your back. There is a complete lack of trust between management and their employees, which is very discouraging and only fuels the blame culture. Whilst I was there you weren't in control of your own diary, which caused more problems that it was worth. Senior management did not communicate well with lower level employees. The CEO laid down strict reporting procedures meaning any ideas or suggestions must be shared with your manager and nobody else and they would feed to their manager and so on, once again giving a feeling that nobody trusted anyone. The lack of freedom to share ideas meant nothing ever happened unless it got the OK from on-high. Everything always had to be positive, negativity was not welcome at all, even constructive criticism was frowned upon and never well received; they were always right, never wrong, never made mistakes and always had an answer/reason for everything; the software is wonderful and the customers just want too much (asking for bugs to be fixed fell in to this bracket); field-based staff are paid more than office-based staff so should just suck it up and get on with it. When in the office there was an air of panic all the time, like they were constantly fighting fires and trying to get ahead of the next crisis. A very frustrating and stressful experience. Queue the flurry of 5*, "this job changed my life!" reviews that seem to appear after an honest, genuine review is posted!