Sherweb Reviews

The job is extremely stressful and you get bombarded with unrealistic expectations from both customers and your managers. Pay is shamefully low and it's even less than many regular customer service jobs. They overwhelm you with a huge workload and doesn't allow you to take a breath. They always ask you to work mandatory overtime and you have no rights to object. Sherweb has two faced managers and supervisors that smile in front of you and stab you in the back. You must always be careful not to do any mistakes because they don't want their client to be bothered by even an epsilon. Work life balance is nothing but a joke at Sherweb. You come to Sherweb, forget about everything you had in your normal life. Work life balance is below zero there. Most of the agents working at Sherweb are there to gain required experience for permanent residency. After that, they leave the job forever and never apply for a similar role. If you want to apply for your permanent residency, Sherweb is not even the best company. Do a bit of research and you'll find other companies for that which are definitely better than Sherweb.

Complete lack of support from management. Obsessed with KPIs / metrics to a point that it simply becomes detrimental to the job. PIP (performance improvement plans) are used as a threat rather than the tool it is designed to be. Senior staff have an air of "knowing everything" but if you attempt to get assistance or support you will hear unhelpful phrases like "you got this" "we have faith in you etc..." Very hollow experience working with the management there, everyone feels like a prop more than the "one big happy family" they try to cultivate High rate of staff turnover, anyone qualified or worth a damn in their field will leave quickly. Even saw one member of staff go on suicide watch over the stress of working in what is essentially a really fancy looking call center. Save yourself the trouble and apply elsewhere.