Does Service NSW pay their employees well?

According to anonymously submitted Glassdoor reviews, Service NSW employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Service NSW. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Service NSW?

66% of Service NSW employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Service NSW 4.1 out of 5 for work life balance, 3.8 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Service NSW?

Customer Service Representative (59) , Customer Service Representative (CSR) (27) , Customer Concierge Operator (26) , Software Engineer (17) , Senior Software Engineer (11) , Senior Engineer (9) , Digital Service Representative (8) , Principal Product Manager (8) , Product Designer (7) , Senior Product Designer (7) , CCO (6) , Senior Product Manager (6) , Principal Engineer (5) , Project Coordinator (5) , Project Manager (5)

What are the pros of working at Service NSW according to real employee reviews?

"Good work/life balance" ((in 23 reviews)); "Great Culture in the company." ((in 23 reviews)); "Great team very helpful, Team Leader always offering support when needed" ((in 19 reviews)); "1. Good pay." ((in 18 reviews)); "Great people and good on your CV" ((in 18 reviews))

What are the cons of working at Service NSW according to real employee reviews?

"Bad management, who don’t appreciate employees" ((in 21 reviews)); "no career progression for clinicians unless you work administratively" ((in 10 reviews)); "The bullying, intimidation and complete lack of care or interest for employees is unbelievable." ((in 9 reviews)); "No bonus or performance based rewards." ((in 5 reviews)); "Inadequate training and support." ((in 5 reviews))

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Service NSW

Service NSW Reviews

3.7

66% would recommend to a friend

(316 total reviews)

Damon Rees

75% approve of CEO

54% positive business outlook

Service NSW has an employee rating of 3.7 out of 5 stars, based on 316 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service NSW employee rating is in line with the average (within 1 standard deviation) for employers within the Government and public administration industry (3.6 stars).

Reviews by job title

316 reviews

4.0

4 May 2026

Flexible work environment

Senior software engineer

Recommend

CEO approval

Business outlook

Pros

Fantastic work life balance, interesting projects, flexible working arrangements (compressed hours, flex, mostly remote), good culture, friendly staff, some very smart and talented people

Cons

Pay lower than private sector, no benefits or bonuses

5.0

25 Mar 2026

Great team, and flexible work environment

Project coordinator

Recommend

CEO approval

Business outlook

Pros

Flexible work from home Talented team Interesting projects

Cons

Tough deadlines requiring alot of extra hours

4.0

3 Feb 2026

Great support & Excellent Flexibility

Customer concierge operator

Recommend

CEO approval

Business outlook

Pros

Great support from colleagues & managers Excellent flexibility & working environments

Cons

Limited career progression in some areas

Viewing 1 - 3 of 316 Reviews