1.0
29 Jan 2026
Recommend
CEO approval
Business outlook
Pros
The people are team oriented
Cons
Leadership has undergone many changes in R&D Deployment is anything but easy, takes months and breaks often. API security a feature rather than stand alone solution. Competitors have recognized that as well as Salt so they are pivoting to MCP discovery Customer support tickets take weeks to get attention CSM teams are a revolving door due to complexity of platform and support Churn rate of product is extremely high. Would estimate about 40% of customers churn after a year Tech is not a budgeted or needed line item