Ripple Reviews

2.8

30% would recommend to a friend

(284 total reviews)
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Brad Garlinghouse

44% approve of CEO

34% positive business outlook

Ripple has an employee rating of 2.8 out of 5 stars, based on 284 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Ripple employee rating is 27% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

284 reviews
2.0
9 May 2021

The Theranos of Crypto: Out for XRP in Silicon valley

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Competitive Pay. Good Benefits. Opportunity to work with Global customers. Took care of their employees during Covid. HR Director who could singularly take credit for a major chunk of attrition and inability to hire good talent has left the company The massive crypto bull run has unexpectedly lifted XRP has been a life-saver and threw a lifeline to the company during its most desperate times. XRP - which accounts for the bulk of the company's revenue and value has kept the company afloat without VC money. The company is finally coming around to acknowledging their problems and that they have done a poor job in several areas. Positive developments in the SEC case could bode well for a favorable settlement and eventual IPO.

Cons

Heavy attrition (over 20-25%) that is showing no signs of abating. The smartest and brightest of engineers are leaving. The only employees that will be left are the brown-nosers and yes men. These are also the most toxic personalities who have very little respect or empathy for their co-workers because they are in their bosses' good graces and that is all that matters to them. Executive leadership (the Yahoo mafia) is living in its own alternate reality: a meta-verse where XRP is the de facto currency and in the center of all financial transactions around the world. This group has also gotten phenomenally wealthy (read the SEC lawsuit) and is now focused on keeping as much of their spoils as possible out of the SEC's greedy hands. Senior leadership - Directors, VPs are highly drunk on power and completely disconnected from the day-to-day realities and dealing with customer issues, leaving only the individual contributors to deal with the realities of building and supporting a poor product. This is also the biggest reason for the recent waves of departures. The company has the tendency to perform red-wedding-style massacres of complete teams or organizations once they lose interest in an initiative. The companies energies are completely focused on dealing with the existential threat: the SEC lawsuit that if they lose could lead to a cessation of US operations and set a bad precedent that other regulators around the world could try to replicate.

1.0
3 Jun 2021

Refusal to take feedback = loss of good employees

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They've done everything they could to accommodate all of us during the pandemic. The onboarding team is great!

Cons

Last week we had a town hall meeting to discuss the companies recent engagement survey results, much lower than the last but still "higher than the industry standard," whatever that means. An employee asked the CEO to speak to the recent negative Glassdoor reviews that are making their way through the staff, and the CEO stated, as he has before, that he doesn't respect anyone that hides behind anonymity. He then went on to say that he believes these are written by 'disgruntled former employes that were let go,' and that they're not something to worry about... I think that sums up how the Leadership/Executive team looks at employee feedback. Generally speaking, they don't care.

1.0
28 May 2021
Recommend
CEO approval
Business outlook

Pros

It's unclear why over 25% of the company has left now, and sees no sign of slowing down. Engineers, managers, product folks, VPs are all leaving in droves. Why on earth is this!? There are so many good things about the engineering department here: - Aging tech stack that middle-management is hell-bent on keeping relevant because it keeps them relevant. - Appear to be working for one of the best companies in FinTech and SF due to constant gaslighting from management gently coercing employees to fill out positive engagement surveys - Increase your communication skills by work with departments hiding mediocrity inside of heavy and unnecessary process - Feel good about yourself for participating in faux diversity and inclusion efforts, and then watch as HR executes witch hunts against other departments for fake violations of diversity and inclusion. - Work life balance realized by constant zoom meetings, late night and weekend work requirements to hit deadlines, and release after failed release after failed release.

Cons

- Politics here like you've never seen. Consider that if Ripple is successful, they'll be one of the most powerful companies on the earth. Greed rules here, and managers at all levels will be the first to throw peers and staff under the bus so fast to save their own jobs or butts. Engineers at all levels that are able to play politics and tow the company line derail entire initiatives because they happen to know better for one reason or another over senior engineers. It's a mess because there is no rudder, and all teams are spinning in weird circles trying to either keep their heads down or play political games. - Engineers have little autonomy. Engineers that have been around for many years ignore the processes that newer managers have put up, so they're able to get work done. Otherwise, management constantly tells employees what to work on and when to have it delivered. - Innovation actively squashed by middle management. Managers that are fearful of new innovations being spawned by the company to help with faster delivery are killed by institutional teams for fear of losing their own jobs. Prisma was created because ODL was inable to deliver quickly and safely. Yet, Prisma got constant pushback because they worked in a different way. No matter that they released many times a week safely and were able to create an entirely new platform - it's a threat to other managers and is fought tooth and nail. - Snakes in leadership at all levels will lie to you directly to your face and then go do other things behind closed doors. There's no other way to explain it. Be careful what you say and who you say it to, or else HR will come and find you.

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Ripple Response
5y
Thanks for your feedback. It’s disappointing that your experience at Ripple wasn’t aligned with the culture we work hard to cultivate. There are a couple of particularly concerning examples you shared, including feeling pressured to fill out engagement surveys in a certain way. I want to be clear that we value all feedback and want to hear what’s working and what isn’t working so we can continue to improve. As the VP of People, it’s also unfortunate to hear that you didn’t have a positive experience working with our People team. While I would never discuss specific confidential situations in a forum like this, you are always welcome to reach out to me directly, to Dev (SVP of Engineering) or to anyone else on the leadership team with specific feedback or concerns. Thanks, Mariel
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Glassdoor has 327 Ripple reviews submitted anonymously by Ripple employees. Read employee reviews and ratings on Glassdoor to decide if Ripple is right for you.