Rapport (London) Reviews

Dear former Rapport Ambassador, Thank you for your review. We appreciate the feedback you have given. We are sorry to hear that this is how you felt. It is very important to us that Rapport Ambassadors feel that they can bring their whole authentic selves to work. This is why we are very focused on our diversity and inclusion strategy, for which we have recently won the HR in Hospitality award for Excellence in Diversity & Inclusion. We take feedback very seriously and look at opportunities to make Rapport an even better place to work. From the most recent feedback received, we have made changes to our annual leave and sickness benefit which has been very well received by the business. We have increased annual leave allowances for our front line teams and we have revised and improved our sickness policy. We want to improve the staff benefits for our teams and focus on the wellbeing of our Ambassadors. This is a huge ongoing focus for our leadership team to ensure that we’re offering the most competitive and appealing offer to our ambassadors. Our internal engagement platform is designed for our business to ensure that everyone can access tools and information in one place. Holidays are booked and managed via this platform as well, so if any of our ambassadors want to request a holiday, they would need to go via the platform. There are no other obligations from anyone in the business to post, we only encourage using the platform as it contains so much useful information. To better understand the role you were in, your site and to look into some of the points you have brought to our attention, we would appreciate it if you get in touch with us directly via samh@rapportservice.com. We appreciate you have left our business, but we always look for feedback in order to identify areas we can improve and therefore would appreciate your help in understanding your comments better. Warm regards, The People Team