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ROI Call Center Solutions

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ROI Call Center Solutions Reviews

3.2

53% would recommend to a friend

(257 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 257 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

257 reviews
1.0
24 Jun 2026

Proceed With Caution

Recommend
CEO approval
Business outlook

Pros

Remote work opportunities, really is the only Pro.

Cons

Poor communication, lack of transparency, limited employee support, and an overall culture that left me feeling undervalued. I would not recommend working for this company based on my personal experience. During my employment, I witnessed what I believed to be the creation or alteration of documentation to justify employee terminations after the fact. I was also instructed to participate in preparing documentation that, in my view, did not accurately reflect events or the timing of performance issues. This raised serious ethical and legal concerns for me. Beyond that, communication from management was poor, coaching was inconsistent, and employees often felt disposable rather than supported. Performance expectations seemed to change without clear notice, and disciplinary actions lacked transparency. When my own employment ended, the process felt abrupt and unfair. Despite my efforts to perform my job, I was left feeling that the outcome had been predetermined rather than based on an honest evaluation of my work. If you are considering employment here, ask detailed questions about documentation practices, performance management, disciplinary procedures, and how termination decisions are made. Keep copies of your own records and communications. This review reflects my personal experience and is intended to help others make an informed decision before accepting employment with this company.

Viewing 1 - 3 of 257 Reviews

Glassdoor has 260 ROI Call Center Solutions reviews submitted anonymously by ROI Call Center Solutions employees. Read employee reviews and ratings on Glassdoor to decide if ROI Call Center Solutions is right for you.