5.0
3 Jun 2024
Improvements in Reporting and Investigations
Current employee, more than 3 years
Washington, DC
Recommend
CEO approval
Business outlook
Pros
The company has made remarkable strides in handling employee concerns. Recently, I reported an issue, and the Human Resources team, now known as the People Team, conducted a thorough and professional investigation. This marks a significant change from the past when I didn't feel comfortable reporting anything due to fears of being ignored. The new approach has created a more supportive and responsive environment, making me feel valued and heard.
Cons
Despite these improvements, there's still a need for better training for managers. There's a noticeable lack of professionalism among some shift managers, particularly on the NSAH and SHL hotlines. This often leads to miscommunication and unresolved issues, which can be frustrating.