Is Qualfon a good company to work for as a CSR Agent?

CSR Agent professionals working at Qualfon have rated their employer with 2.8 out of 5 stars in 357 Glassdoor reviews. This is a lower than average score with the overall rating of Qualfon employees being 2.9 out of 5 stars. Search open CSR Agent jobs at Qualfon now and start preparing for your job interview by browsing frequently asked CSR Agent interview questions at Qualfon .

Does Qualfon pay CSR Agent employees well?

CSR Agent professionals rate their compensation and benefits at Qualfon with 2.6 out of 5 stars based on 357 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about CSR Agent salaries and benefits at Qualfon .

How happy are CSR Agent professionals working at Qualfon?

33% of CSR Agent employees at Qualfon would recommend their employer to a friend. This rating has decreased by 22% in the past 12 months. CSR Agent professionals have also rated Qualfon with a 3.1 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.1 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Qualfon?

Customer Service Representative (283) , Customer Service Representative (CSR) (120) , Customer Service Agent (36) , Call Center Agent (25) , Customer Service (16) , Sales Representative (16) , Customer Service (CSR) (15) , Call Center Representative (14) , Licensed Insurance Agent (12) , Agent (10) , Sales Agent (10) , Operations Supervisor (9) , Supervisor (9) , Manager (8) , Technical Support (8)

What are the pros of working at Qualfon according to real employee reviews?

"Great feeling of inclusiveness, work from home." ((in 46 reviews)); "great people to work with" ((in 42 reviews)); "Training during first few week is good." ((in 27 reviews)); "Nice coworkers, option for remote" ((in 18 reviews)); "Great culture Amazing people Support and resources for employees Wonderful client partners" ((in 16 reviews))

What are the cons of working at Qualfon according to real employee reviews?

"Low pay and other compensation" ((in 93 reviews)); "Low salary offered and not enough for my basic needs" ((in 66 reviews)); "They don't have HR Services in India and also having Poor management for great resources." ((in 58 reviews)); "No, benefits for 90 days." ((in 24 reviews)); "Lack of professionalism from some upper management" ((in 13 reviews))

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Qualfon

Qualfon CSR Agent reviews

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2.8

33% would recommend to a friend

(357 total reviews)

Doug Kearney

38% approve of CEO

40% positive business outlook

Ratings by category

3.3

Diversity and inclusion

3.1

Culture and values

3.1

Work/Life balance

2.8

Senior management

2.7

Career opportunities

2.6

Compensation and benefits

CSR Agent employees have rated Qualfon with 2.8 out of 5 stars, based on 357 company reviews on Glassdoor. This indicates that most CSR Agent professionals have an average working experience there. Qualfon is rated 22% below average by CSR Agent professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

357 reviews

2.0

31 May 2026

Ok pay and great training, but stressful call center environment

Csr agent

Recommend

CEO approval

Business outlook

Pros

Pay was good. Training was comprehensive and the trainers were amazing

Cons

Call center job so you will be swarmed with calls. Weird shifts. Management is annoying about time management. Being late 1-2 minutes gives you points and with enough points you get fired. Pay is around 20-21 Would only do this to gain experience or if I am on my last choice Weird hours

2.0

13 May 2026

Job serves its purpose, but toxicity is high

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

for the sake of having a job

Cons

the environment is very toxic

2.0

28 Mar 2026

Good start but management lacks support and clarity

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Based on who you are with, is how your experience will go, and honestly when I first started there, I liked it, it was a great place to work, team was good, management was ok, but that was only when I started.

Cons

The majority of the time I was working there, things continued to change, management not assisting you with difficult things, stating the obvious instead of just giving you an answer or a resolution. There is a possibility, you will be put in a position where there is no room for growth, so if you are ok with being in the same position with no growth, this does not apply to you. Also changes to how calls are handled were not being told, the only way we would find out is if we get flagged for something we were not aware of.

Viewing 1 - 3 of 357 Reviews

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Qualfon

Qualfon CSR Agent reviews

Ratings by category

Reviews by job title

Ok pay and great training, but stressful call center environment

Job serves its purpose, but toxicity is high

Good start but management lacks support and clarity

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