Does Protection 1 pay their employees well?

According to anonymously submitted Glassdoor reviews, Protection 1 employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Protection 1. This rating has been stable over the past 12 months.

How satisfied are employees working at Protection 1?

47% of Protection 1 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Protection 1 2.9 out of 5 for work life balance, 3.0 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Protection 1?

Customer Service Representative (14) , Commercial Sales Representative (11) , Sales (7) , Commercial Sales Consultant (6) , Residential Sales Consultant (5) , Sales Representative (5) , Technical Support (4) , Customer Service (3) , Installation Technician (3) , Sales Manager (3) , Technician (3) , (2) , Account Executive (2) , Branch Administrator (2) , Customer Service Representative I (2)

What are the pros of working at Protection 1 according to real employee reviews?

"Decent benefits." ((in 13 reviews)); "If you are a quality person, that likes honest work for good pay and value the customer, this will be a good fit for you." ((in 8 reviews)); "Amazing people to work with." ((in 6 reviews)); "Excellent work environment, great people" ((in 5 reviews)); "Friendly Team atmosphere and good facilities." ((in 3 reviews))

What are the cons of working at Protection 1 according to real employee reviews?

"Training for the technical staff is poor." ((in 12 reviews)); "Managers changed alot and then there would be new rules because each manager is different." ((in 8 reviews)); "Bad atmosphere, upper management, a lot of unhappy employees." ((in 7 reviews)); "I have cheerful, focused leadership that is always willing to hear my input and suggestions." ((in 6 reviews)); "No commissions or bonuses, and even if you have pto you still get an attendance points even with calling in." ((in 4 reviews))

What are employees saying about Protection 1 redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Protection 1 redundancy and their outlook for job security at Protection 1 in 2026.

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Protection 1

Protection 1 Reviews

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3.0

47% would recommend to a friend

(200 total reviews)

Tim Whall

60% approve of CEO

38% positive business outlook

Ratings by category

4.1

Diversity and inclusion

3.0

Culture and values

3.0

Compensation and benefits

2.9

Work/Life balance

2.8

Senior management

2.7

Career opportunities

Protection 1 has an employee rating of 3.0 out of 5 stars, based on 200 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Protection 1 employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

200 reviews

3.0

25 Apr 2017

Sink or Swim

Account specialist

Recommend

CEO approval

Business outlook

Pros

This could all change now that Protection 1 has "merged" with ADT. For now, their pay rates are relatively high for similar positions. There is a lot of opportunity for advancement but... (see cons list). The CEO gets a thumbs-up despite my cons. He walks around and talks to every employee on site visits. He gets brownie points.

Cons

Training and development is not a strong suit, particularly for leadership roles. People who are good at their current jobs tend to be promoted into management, even if they have little to no management skills. There is little in the way of continuing education and training once you reach a certain level. Training and development for lower levels is, at best, "so-so." Get ready to sink or swim. If you are a swimmer, you will likely do well.

1.0

18 May 2016

Horrible.

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Easy, mindless job. Show up and do what you're told and you won't get in trouble. Just don't work in customer service and you'll have it easy.

Cons

Customer service is an absolute joke. They brag about their short hold time when a customer calls in, but that's because employees are worked back to back to back calls all day every day. If a customer gets disconnected, too bad, because another call will come in and you don't have the opportunity to finish what you were originally doing. You don't even get paid when you use the restroom. Supervisors can play games on their computers instead of helping take calls, but employees aren't allowed to take 5 minutes to use the bathroom or get a drink. I had excellent numbers but was written up because "I wasn't providing good customer service". They even listened to my calls, agreed that I was doing everything that I was supposed to, but they still wrote me up.

3.0

12 Jan 2016

Commercial Rep I

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Typical day was responding to alarm activities, dispatching, assuring customer's safety were in tact. Environment was very calm during mornings. Management was helpful, didn't feel intimidated by anyone. The team leaders and command center were always there to guide you when you had questions. Their benefits are great and the break room was pretty cool to relax in. There was always room and opportunities for advancement and a lot of overtime posted to get in those extra hours.

Cons

Breaks of 15 mins flew by fairly quick, and 30 minute lunches felt short at times. The 4 week training taught you the basics but didn't cover everything once you are out on the floor its learn as you go.

Viewing 1 - 3 of 200 Reviews