Premium Credit Reviews

Thank you for taking the time to share your experience. It’s great to hear you’ve had such a positive start with us. We’re really pleased the onboarding helped you settle in quickly, and that colleagues have made you feel so welcome. Creating a supportive, friendly environment is something we’re very proud of. Thank you also for your feedback on our culture – we’ll keep focusing on maintaining this as we grow. We hope you continue to enjoy your time at Premium Credit.

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not reflect the supportive environment we aim to provide for all colleagues. Supporting colleagues, including those with disabilities or health conditions, is extremely important to us. We consider requests for reasonable adjustments carefully and, where appropriate, work with occupational health and the individual to understand what support can be put in place. We recognise that contact centre roles can be demanding, and we regularly review workloads, scheduling, breaks and wellbeing support to ensure colleagues are supported while continuing to serve customers effectively. When wellbeing concerns are raised, we take them seriously and seek to identify appropriate support, including occupational health input where relevant. We aim to offer fair, competitive pay and meaningful development opportunities, and many colleagues have progressed from our contact centre into roles across the business. Feedback like this is valuable and helps us understand where experiences may fall short. We remain committed to listening, learning and continuing to improve.