Plusnet Customer Advocate reviews

1.5

0% would recommend to a friend

(6 total reviews)
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Andy Baker

48% approve of CEO

Reviews by job title

6 reviews
1.0
20 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Some staff grouped together over trauma bonding and made it survivable.

Cons

Awful management who let mates get away with anything and micro manage or put others on plans toookike they are doing their job. Senior management won't hold TLS to account as itz too much work. Bullying by managers and their mates. Systems are dreadful. Customers bills always wrong, wages too. No proper training on changes. Transphobic, racist, ableist environments.

2.0
26 Jun 2025

Losing it’s soul

Recommend
CEO approval
Business outlook

Pros

Relaxed office environment Some decent people managers

Cons

BT rule from afar, and only keep it running for market share. The company has very little soul left, the brand is directionless. Staff like motivation.

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