Pickyourtrail Customer Experience reviews

Insanely unhelpful and when you seek for help or tell he/she/they that the load is too much to handle; they will simply hit you with "is this too much for you " ( which is a work of 4 people and will give you 2 full-timers and 1 new joiner so, it's not just you are working on the task for training someone while you are working on a redundant task. They'd would never care if you stayed up late to complete work or take any initiative to give you with a over-time pay. So, as a manager do you not care about the people that work under you? Disgusting

No training for anyone that joins - It's always the existing associates training new joiners which is incredibly tough while handling escalations and performing side tasks which often exhausts people. Like how hard is it for a company to give basic training to freshers and what part of the JD requires you to be an trainer. This topic is very frowned upon and when bought up with middle managers they are very dismissive of it - which made working there very uncomfortable. No vision in middle managers - Managers really dont care about what an associate does until there is a mistake and it is always the mistake that overrules the good work. ( lack of accountability - no sense of empathy when it comes to work - they dont care about your work-life-balance lol) Ego clashes - Team leaders take ego clashes to a next level not knowing talking out about the problem helps improving culture but they are too busy bad mouthing or doing counter active actions which always kept the drama going. Raising these concerns about mental exhaustion to founder was truly eye opening because all he said to the team was to work like buffalos instead of working around the problem. This was the eye opening moment for me to reflect and realize that i did not have a future there. In total this could be a bigger rant than a review because the entire management in customer experience department are crazily toxic and that i could write a essay out of this.