Osome Reviews

1. Leadership, the MD is a joke, Spending more time traveling around, Seems like he never care about the business 2. Lack of directions and strategy, 3. poor pay, very low base comparing to market average

Ready to hear the rant? The just some random rant, its what we faced right now! Lack of Empathy: Recent changes in performance review policies—from biannual to annual—felt abrupt and unfair, especially as they were implemented just after the supposedly second review of the year. This shift has left many employees feeling betrayed, particularly following the announcement of the company's first profitability after two layoffs within a year. The management's call for empathy towards clients contrasts sharply with their treatment of employees. Low Salary: Despite an increase in workload and changing KPIs that seem increasingly unrealistic, salaries have not kept pace with market trends. This discrepancy has led to dissatisfaction among staff who feel undervalued. Poor Internal Communication: There is a significant lack of accountability within departments. When issues arise, blame is often shifted between departments rather than resolved collaboratively. This behavior creates frustration and inefficiency, especially when one region's errors impact client-facing teams. Transparency Issues: Although Osome promotes transparency as a core value, my experience suggests otherwise. I received a warning from HR for inquiring about something, indicating a culture that discourages open dialogue. Additionally, employee feedback from surveys seems to be shared with upper management, leading to concerns about confidentiality and potential repercussions. Overpromising Services: Teams often set unrealistic expectations for clients regarding the ease of service delivery. While the goal is to provide hassle-free experiences, this approach can backfire when clients encounter challenges that were downplayed during the sales process.