Optus Reviews

3.4

55% would recommend to a friend

(2,309 total reviews)
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Stephen Rue

67% approve of CEO

44% positive business outlook

Optus has an employee rating of 3.4 out of 5 stars, based on 2,309 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optus employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

2K reviews
1.0
18 Aug 2023
Recommend
CEO approval
Business outlook

Pros

The people that I work with

Cons

Toxic culture. Executive leadership ensuring engagement is bottoming out fast but they refuse to accept responsibility. They have now pushed the responsibility of raising engagement to immediate managers and are punishing us personally through performance rating downgrades if we don’t raise team engagement. When the questions include would you recommend Optus as a great place to work for family and friends of course we are going to say no. Would you risk bringing across a friend or family member when you cannot guarantee they won’t be made redundant in 6 months? They are also pushing staff to be in the office 3 days per week with the days being mandated by CEO and senior management. Managers have also been given new objectives which include ensuring your staff come in on mandated days and proving this by using attendance reports. What a joke this Leadership team is. Am hoping they do not last long. When complaints have been made to executive leaders their response is - well if you don’t like it, go get a job at Telstra. That would explain out dismal engagement score. They have brought the banking mentality with them when they came across. I do however believe there will be a huge improvement in engagement score this year due to the number of people who have stated they will be lying in the company survey to ensure they will not be punished by a reduction to their performance bonuses which happened recently as a result of the last survey.

1.0
25 Mar 2024

Toxic culture

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Immediate Managers care about your career development but that’s about it. Their hands are tied as everything is tightly controlled by their HR team

Cons

Toxic culture. Senior leaders lie to you about development roles, they string you along to do the work with false hopes and promises then promote the young, single and less experienced in leadership roles for less pay. They constantly lie to you about where your pay sits on the REM scale (I mean seriously staff have access to information so we can tell when you’re lying!) They deny you promotions citing no budget or the promotion cycle happens only once a year yet special pets and favourites get promotions every year (same people being advanced all the time). Feels like being in school again. Senior leaders back stabbing other senior leaders by spreading hatred and spread fear of repercussions just for speaking up or against processes. If you don’t maintain a positive vibe 100% of the time, you get branded as being negative. Can be so exhausting

1.0
15 May 2024

Toxic gaslighting culture

Recommend
CEO approval
Business outlook

Pros

Benefits in terms of salary, discounts are good

Cons

Senior leadership are not held accountable, gaslighting is the way to a promotion and it all rests on the shoulders of middle management to set the strategy and deliver the outcomes whilst also coping the criticism when outcomes are not delivered without consideration of under resourcing and lack of investment in systems and tools. Middle management are forced to deliver redundancy conversations every quarter and are then scrutinised for not “leading through change” or buying in, whilst senior leadership battle each other in political land grabs thirsting for power. HR run the business, the leadership team are forced to value compliance to policy vs high performance. An over focus on diversity causes an unconscious bias and discriminates against certain demographics. Token female hiring policies mean hiring managers are forced to hit quotas in certain categories. Core values are shoved down your throat however there are some core values you best avoid. “Speak up” is swiftly followed by being on the next round of exits so best to keep your mouth shut. If you want to achieve anything internally, best get used to governance review forums, writing PowerPoint presentations and memo’s. The open door policy is out the door, so best to figure out how to request a meeting and get in line. Optus has lost its way, most are waiting for a redundancy so they can leave with a payout.

Viewing 1 - 3 of 2,309 Reviews

Glassdoor has 2,668 Optus reviews submitted anonymously by Optus employees. Read employee reviews and ratings on Glassdoor to decide if Optus is right for you.