1. Toxic culture, can often be very cliquey and gossipy
2. Senior leadership are all individuals from when the start up evolved so no real experience. It would be good to bring people in from the outside to widen the knowledge and bring additional expertise.
3. Poor salary and bonus scheme. Promotions and ‘framework’ used not consistent. Seem to be implementing a framework similar to the NHS banding system and not looking at an individuals performance.
4. No trust in employees and make them go into the office 5 days a week. You need to provide a good reason if you want to work from home.
5. Lacking processes once clients have been onboarded. No Account Management or check-ins with clients, which often leads to frustration from clients who want to continue building out their system. Only prioritise new business and not keeping existing clients happy.
