Does OneFamily pay their employees well?

According to anonymously submitted Glassdoor reviews, OneFamily employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at OneFamily. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at OneFamily?

50% of OneFamily employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OneFamily 3.3 out of 5 for work life balance, 3.1 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at OneFamily?

Customer Service Representative (15) , Telemarketer (6) , Customer Service (4) , Manager (4) , Sales Representative (4) , Customer Service Representative (CSR) (3) , Outbound Sales Representative (3) , Administrative Assistant (2) , Administrator (2) , C S R (2) , Customer Service Specialist (2) , Marketing (2) , Outbound Sales (2) , Sales (2) , Sales Consultant (2)

What are the pros of working at OneFamily according to real employee reviews?

"Nice people throughout the company" ((in 19 reviews)); "Team and management were friendly and very personable." ((in 6 reviews)); "Great offices right in the centre of Brighton" ((in 3 reviews))

What are the cons of working at OneFamily according to real employee reviews?

"bad management, old" ((in 17 reviews)); "Pay could be better but a decent customer services role" ((in 6 reviews)); "some managers arrogant attitudes." ((in 5 reviews)); "The middle management is a shambles and purely nepotism, if you’re a managers mate, spouse or family member then you’ll be alright but otherwise you may aswell be gum on their shoe." ((in 4 reviews)); "Low salary compared to London." ((in 4 reviews))

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OneFamily

OneFamily Reviews

Compare reviews

3.3

50% would recommend to a friend

(125 total reviews)

44% positive business outlook

Ratings by category

3.7

Diversity and inclusion

3.3

Work/Life balance

3.2

Compensation and benefits

3.1

Culture and values

2.7

Senior management

2.7

Career opportunities

OneFamily has an employee rating of 3.3 out of 5 stars, based on 125 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OneFamily employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

125 reviews

4.0

27 Feb 2026

Overall Decent place to work

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Comfortable enivronment with decent pace but not overwhelming

Cons

Upper management can be slow to make decisions

4.0

30 Jan 2026

Great colleagues

Telemarketer

Recommend

CEO approval

Business outlook

Pros

The people I worked with made the office, that’s what kept me there so long

Cons

Split shift and the data wasn’t great

2.0

27 Jan 2026

Unstable , filled with ongoing change and redundancies

Insurance advisor

Recommend

CEO approval

Business outlook

Pros

Fair redundancy treatment and payout

Cons

Stressful and ever shifting working environment leads to a lack of stability - no long term viability for employees

Viewing 1 - 3 of 125 Reviews

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