Targets are insane and periodically systems are down making it even harder to hit them. People walk straight to third party retailer to get o2 contracts as well because is far cheaper than getting it from o2 direct. It doesnt make sense at all. Even if you are always smashing your targets but have one bad month, managers will make a big deal out of it, humilate you and make you feel you are not good enough.
Managers cant even sell so how can they teach you how to? Miss your target by tiny margin and you are harrassed and threatened with PIP. They spend all time on their phones and in the office doing virtually nothing. They clear up any mess or outstanding issues when they know there is a visit due.
Diversity and inclusion is non- existent within o2. They claim to be pacesetters but during my 7years, I saw many people of ethnic minority backgrounds forced to leave, resign, sacked while english colleagues like myself were always protected for doing the same thing. This culture of discrimination needs to stop. I never felt comfortable whenever I saw these happening as a young white male and thats one of the main reasons I left o2. I dont know if they have carefully trained people at different levels to block complains to keep the company reputation intact.
Territory Leaders are like invisible people. The only time I saw mine in 7years working for o2 was on the intranet. Sometimes it helps to see them maybe once a year which motivates store teams. They need to engage the stores under them as much as RLs do but not seen as people you cannot approach.
O2 has one of the highest attrition rates. People are always leaving, been dismissed for non-sackable offences, people are promoted when they are not ready (its about who you know) so they are always recruiting. I can recount how many Store Leaders, ASLs and even Regional Leaders I had in the same region within those 7years. This is a trend across most regions too. Surely, there is a highlighted issue which nobody is addressing.
Regional leaders promise but dont deliver on them. They run incentives but when you win, your prize never shows up. Keeping chasing it up and they will start to dislike you foe bothering them. They cover up for their best friends who are store leaders and expose those they are not fond of for the same reasons.
Most managers have no people skills so many advisors feel demotivated. They look down on staff and believe your life is all about hitting targets. There has been instances whereby managers have come to work smelling alcohol and all they do is sleep in the office and go home. Nobody bothers to report it because it will go nowhere. He is a friend to the regional leaders remember!
Poor systems which means regular calls and logs to IT people which results in backlogs always. Streamline your process and train your RHD as they are unprofessional most at times and very rude. We just get on with it because we relied on them for complex cintract issues but reporting individuals never ended up anywhere. They simply brush things under the carpet.
