NetSuite Reviews

I was a Corporate Rep, in the Manufacturing vertical, I sold to 200+ employee companies. Manufacturing was one of the newer verticals as I started. It was derived from a previous combination of Manufacturing and Wholesale Distribution, called simply WD. There are two sales divisions, Account Rep (NOT Account Manager, as I will get to in a moment) and AMO, Account Management Org. I was an Account Rep, which mean this is a pure hunter role. As you sell to a prospect, you are allowed to maintain the account for 9 months for upsell, then you hand the account over to AMO. If you are looking to be a Field Account Manager... THIS IS NOT THE RIGHT COMPANY FOR YOU. As of my departure, AMO was mainly an inside sales role. Also, for the Professional Services component, like software sales, you were able to upsell for 9 months. In the midst of my tenure, this changed to 3 months. So, sell all the PS you possibly can within 3 months of original sell, as it goes to AMO. It could be a bit disheartening when you would make a sale into a new account, they would purchase a minimum, "to get started", then you lose the potential for a larger upsell, software and/or services, to someone behind a desk, after you did the leg work. Regarding account alignment, there is a bit of history in how accounts are assigned to a rep. Since you have very little insight to to other reps' account lists, some accounts tend to stay in possession of the good ol' boys (or gals) club. Outside sales within NetSuite is relatively new, in that most sales had happened almost exclusively from behind a desk. Things were improving as I was there, but that inside sales culture and process still loomed. Since WD and MF were in the same category prior to my arrival, again, called WD, when the verticals split, there was a ton of confusion as to where the account should reside. Example: ABC Manufacturer was called on 5 years ago by a rep, but did not buy, yet they are now in the CRM system, under the combined WD category. 5 years later, MF and WD are separate, I call into ABC Manufacturer, and get a bite, but in the system, they still show under WD category. Although they are clearly a MF company (which distributes its product once produced), it was an internal arm wrestling match to get that account in my name. This type of confusion will continue as they grow. Don't even get me started on where "General Business" falls into this mix of verticals. I will say, overall, my experience was very pleasant. You can make good money, there are GREAT people, solid management. The processes and protocols are still a bit stuck in a start up mode. You just have to be sure you understand the sales categories, the divisions and, most importunely, how does NetSuite compete in the vertical in which you are interviewing. NetSuite, across the board, is an ERP/CRM leader, but in the areas of MF, WD, Services, for instance, they fall to the middle of the pack amongst the competition. In my opinion, NetSuite is resigned to the fact that they will never truly compete with the likes of an Oracle and SAP, and seem content in their niche.

Teams don't collaborate well. True collection of individual contributors focused on individual accomplishments. Very weak marketing leadership. Very little strategic planning and communication. Senior leaders who have been in place for a long time are tyrants and their poor (unprofessional) behavior is tolerated and accommodated. HR is non existent. All the negative things you may have heard about culture at Oracle has manifested within NetSuite. From a product perspective, while they proclaim that they are innovative, documentation and collateral is often years old -- why? because there has not been enough change to warrant updates. Proceed with caution!!