Does NPower pay their employees well?

According to anonymously submitted Glassdoor reviews, NPower employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at NPower. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at NPower?

62% of NPower employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NPower 3.7 out of 5 for work life balance, 3.8 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at NPower?

Intern (6) , Career Placement Manager (5) , Director (5) , Manager (5) , Assistant Technical Instructor (3) , Lead Technical Instructor (3) , Placement Manager (3) , Alumni Engagement Manager (2) , Customer Service (2) , Instructor (2) , Internship (2) , Program Director (2) , Recruiter (2) , Technical Instructor (2)

What are the pros of working at NPower according to real employee reviews?

"Great staff" ((in 6 reviews)); "Work life balance is awesome" ((in 4 reviews)); "Always enjoyed going to work, friendly colleagues and you certainly get out what you put in." ((in 4 reviews)); "Great mission, lots of competent people working in front lines positions." ((in 4 reviews)); "Decent pay, has a good mission" ((in 3 reviews))

What are the cons of working at NPower according to real employee reviews?

"Trust is constantly broken between leadership and staff." ((in 7 reviews)); "The culture is built on shark" ((in 4 reviews)); "no training" ((in 4 reviews)); "Salary is low" ((in 4 reviews)); "The leadership team is built on having connections with big corporations ($) just like many of the nonprofits out there." ((in 3 reviews))

What are employees saying about NPower redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about NPower redundancy and their outlook for job security at NPower in 2026.

NPower Reviews

Compare reviews

3.9

62% would recommend to a friend

(116 total reviews)

Bertina Ceccarelli

82% approve of CEO

48% positive business outlook

Ratings by category

4.3

Diversity and inclusion

3.8

Culture and values

3.7

Work/Life balance

3.5

Senior management

3.3

Compensation and benefits

3.3

Career opportunities

NPower has an employee rating of 3.9 out of 5 stars, based on 116 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NPower employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

116 reviews

3.0

4 Feb 2021

Non-profit becoming too invested in the money, and losing sight of the mission

Recruiter

Recommend

CEO approval

Business outlook

Pros

Great employee relationships Helping launch digital careers and changing life trajectory for trainees

Cons

Overworked and underpaid Unrealistic recruitment metrics that don't match placement percentages CEO from corporate sector, navigating a not-for-profit and losing sight of why we help with fidelity Everyone in their respectful department seems burned out and sad Senior Management afraid to have tough conversations with CEO about being off course

NPower Response

5y

Thank you for sharing this valuable feedback. I am grateful for your perspective on our organization and my leadership. There is no question we are experiencing an unprecedented time in this country and I acknowledge it has not only affected those we serve but those, like you and our broader team, who serve the community. And burnout, especially in the non-profit world, is a very real challenge and something I am committed to addressing. Our success is dependent on our employees’ success and I need to know when more support is needed or change is necessary. Even in a virtual environment, we continue to maintain an Open-Door Policy because I want you to feel comfortable sharing critical feedback. And potential solutions. I agree we have ambitious goals to do more for the communities we serve. That growth can be uncomfortable at times, but we are mission-focused and in this together. I am listening, I hear you and my door is always open. Bertina

1.0

28 Aug 2014

A Great NPO That Was Run Into The Ground By Bad Management and CEO

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

I worked within our Managed Services Department providing remote IT support for out Non Profit Clients. I worked with a great team in my department where we all learned from each other and help each other build out technical skills.

Cons

Management lost sight of delivering services to our client in a quest to grown the amount of clients we had and sell a service beyond our ability. Basically they wanted to keep growing the amount of clients we had and not hire more technical staff to meet the workload.

NPower Response

2y

We appreciate your candid feedback about your experience working with us at NPower. It's concerning to hear that you felt management lost sight of delivering services to our clients and that there were challenges with workload and staffing. We take your feedback seriously, and we apologize for any frustrations you experienced, including issues with compensation and recognition. We strive to create a supportive and rewarding work environment for all our employees. Your advice about avoiding outsourcing and improving communication and recognition is duly noted. We're committed to learning from our mistakes and continuously improving our practices to better serve our employees and clients. If you have any further feedback or suggestions, please don't hesitate to reach out to us. Your insights are valuable as we work towards creating a better workplace environment for everyone. Thank you for your contributions to NPower, and we wish you all the best in your future endeavors.

3.0

9 Dec 2019

Tale of Two Cities

Director

Recommend

CEO approval

Business outlook

Pros

Scrappy non-profit staff that makes it all come together no matter what for the good of the students. The staff have a genuine desire to see the students succeed. The mission is noble and the staff are hardworking. There is also a ton of room for innovation which is a definite plus for someone looking to think outside the box.

Cons

The leadership team is disconnected and does not have a grasp on the amount of work their teams do daily before they commit them to more. This organization is still in never ending startup scrappy non-profit mode due to poor planning and execution on the leadership side. Growth is good but growth without diligent planning it just causes unending growing pains. Probably the biggest con of all is the level of gossip and lack of professionalism at the leadership level. No one should be afraid that questions or complaints will get back to coworkers or their managers. If you express a concern you better believe your manager will hear it all word for word within the hour. There is a difference between questioning to investigate and them just relaying what you think would be a confidential conversation. They fully arm management with just enough information to turn things around to make you the employee with performance issues.

Viewing 1 - 3 of 116 Reviews

NPower

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Non-profit becoming too invested in the money, and losing sight of the mission

A Great NPO That Was Run Into The Ground By Bad Management and CEO

Tale of Two Cities

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