NCFE Reviews

Thank you for taking the time to leave your review. We’re glad to see you’ve benefited from our flexible working and also recognise our fantastic colleague base, as well as the opportunities that have been available for growth, progression and development at NCFE. We understand that as NCFE goes through a period of proposed organisational changes to drive and enhance connectivity between teams and to ensure our future sustainability, this can cause uncertainty for colleagues. If you’d like to discuss any specifics on the proposed changes that are being implemented and are directly impacted, we’d advise you to feed your thoughts through your employee representative, as we do want to ensure everyone’s voice is heard. In terms of pay and reward, we’re sorry to hear of your disappointment with our pay bands. In August 2022 we introduced pay bands to create transparency for colleagues to progress through as part of their continuous professional development. We encourage all colleagues to take ownership for their personal development and our pay and reward policy outlines how you can progress through these bands. In reference to our leadership team, we understand how important this is to the success of the organisation and the wellbeing of our colleagues, and that’s why we benchmark our leadership capability annually and track on a quarterly basis through employee surveys. In 2023, our senior leadership team was rated as 85% favourable by colleagues, with 77% of our people saying they trust our Executive team to do what’s right for the organisation. Our Transformation programme, as you mention, is a long-term programme of change and in the last year, it’s delivered against some of its bigger milestones including a website integration, bringing together all qualifications, resources and specialist knowledge from the brands within NCFE into one central place, massively enhancing our customer experience. We’d encourage you to keep feeding back your thoughts, and we have a number of ways you can do this, including through our regular Hive surveys and their subsequent practical action planning. We also ask people to speak directly with our Executive team anytime on a 121 basis or through our monthly Connection Days and regular all-colleague events. We believe it’s important for colleagues to have the opportunity to speak up in a safe and confidential manner and therefore we remind you that we have a whistleblowing policy in place to enable you to do this, including the opportunity to speak to any of our Trustees to escalate issues.