Modivcare reviews about "work from home"

Training is not good Low payrate High Stress Unclear direction

Work load has consistently increased to the point it isnt possible to do your job properly, in the amount of time you have. No raises. Must be on camera all day which makes you self conscious. Computers constantly lag, freeze, programs wont load due to the number of WFH people required to now be on camera.

I was so sick I couldn't stop throwing up and although I followed procedure to a T I still was written up my first week of training for being sick.

Being on camera for 8 hours a day, overtime has been cut and very micromanaged now

Micromanaging, prioritizing metrics, lack of work life balance, tedious process for applying for time off, and placing the adherence to one’s schedule on a pedestal.

I feel like there should be a longer training period. There is A TON of information that they cram in during the 4 weeks. It doesn't even touch the reality of the job. The team is maybe as supportive as they can be, but as a new agent expect to reach out a lot. Because like I said, training is really not the best. The metrics are almost impossible to meet. They want calls to be under 6 mins... That's a very rushed call. That's were errors happen. Every meeting I had with my sup, she would tell me something to do, that was different that what I was trained, and it would be different than something she told me to do the week before. Inconsistant. When I quit, I was sent boxes to send my equiptment back in, with no instructions, and no communication from anyone.

Cameras on all day micromanaging you

The cons are consistent micromanagement, CSR agents get blamed for all mistakes other departments make and offshore workers who make more money than the CSR. Metrics arent' hard to make, however you will rewarded with more work. Woohoo.

You don't have just Security