Does Merchants pay their employees well?

According to anonymously submitted Glassdoor reviews, Merchants employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Merchants. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Merchants?

55% of Merchants employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Merchants 2.5 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Merchants?

Customer Service Representative (22) , Call Center Agent (15) , Call Centre Agent (11) , Customer Service Agent (9) , Call Center Customer Service Representative (4) , Call Center Representative (4) , Call-centre Agent (2) , Consultant (2) , Service Desk Analyst (2)

What are the pros of working at Merchants according to real employee reviews?

"The working environment is friendly, and the manager consistently keeps us informed about the company's activities." ((in 6 reviews)); "Great for people who enjoy helping others and social interaction." ((in 5 reviews)); "Management helps with your development" ((in 4 reviews)); "Development and opportunities." ((in 3 reviews))

What are the cons of working at Merchants according to real employee reviews?

"There are shifts, salary is low" ((in 12 reviews)); "Very exhausting and long hours" ((in 9 reviews))

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Merchants

Merchants Reviews

3.1

55% would recommend to a friend

(89 total reviews)

49% positive business outlook

Ratings by category

3.2

Culture and values

3.1

Diversity and inclusion

2.9

Career opportunities

2.6

Senior management

2.5

Work/Life balance

2.5

Compensation and benefits

Merchants has an employee rating of 3.1 out of 5 stars, based on 89 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Merchants employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

89 reviews

3.0

9 Jun 2026

More daytime hours but face micromanagement and low pay

Call centre agent

Recommend

CEO approval

Business outlook

Pros

Shift work and get to do more during the day.

Cons

Micro management, low pay and low overtime rates

3.0

17 May 2026

Good experience gained, but low salary

Call center agent

Recommend

CEO approval

Business outlook

Pros

Pays on time, good place to earn experience

Cons

Good experience gained, but low salary

4.0

30 Mar 2026

Decent

Mi manager

Recommend

CEO approval

Business outlook

Pros

Good Place to work with people

Cons

Some times the work can get stressful

Viewing 1 - 3 of 89 Reviews