Does Merchants pay their employees well?

According to anonymously submitted Glassdoor reviews, Merchants employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Merchants. This rating has decreased by 13% over the last 12 months.

How satisfied are employees working at Merchants?

56% of Merchants employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Merchants 2.7 out of 5 for work life balance, 3.2 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Merchants?

Call Center Agent (13) , Customer Service Representative (12) , Call Centre Agent (6) , Customer Service Agent (6) , Call Center Representative (5) , Customer Service (4) , Customer Service Representative (CSR) (3) , Consultant (2)

What are the pros of working at Merchants according to real employee reviews?

"Best reason was that I was given an opportunity to work and gain working experience" ((in 3 reviews)); "The company provides good professional training for their agents." ((in 3 reviews))

What are the cons of working at Merchants according to real employee reviews?

"low salary and long shifts" ((in 11 reviews)); "Poor management , they don't care about the employees" ((in 5 reviews)); "less pay hard work expected , long hours" ((in 5 reviews)); "Poor management Poor pay Long hours Transport issues No wellness program to support employees" ((in 4 reviews)); "Less benefits" ((in 4 reviews))

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Merchants

Merchants Reviews

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3.3

56% would recommend to a friend

(79 total reviews)

59% positive business outlook

Ratings by category

3.4

Career opportunities

3.2

Culture and values

3.2

Diversity and inclusion

2.8

Compensation and benefits

2.7

Work/Life balance

2.7

Senior management

Merchants has an employee rating of 3.3 out of 5 stars, based on 79 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

79 reviews

3.0

7 Apr 2025

Call Cente Representative for USA company . Assisting with cable, internet and home security services. USA hours

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Unemployment hub. Transport services are provided for the night shifts. Coffee and Tea Provided. Training is paid, and they offer many resources for the job.

Cons

The environment feels like high school. The management may be unnecessary, making the job harder. The retentions department has no double-off days. always separated.

5.0

26 Nov 2025

Great

Technician

Recommend

CEO approval

Business outlook

Pros

Good team members and vibe

Cons

Micromanagement and always watched like a hawk

1.0

19 Sept 2025

toxic

Consultant

Recommend

CEO approval

Business outlook

Pros

none positive to say honestly

Cons

less pay hard work expected , long hours

Viewing 1 - 3 of 79 Reviews

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