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Merchants Group

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Merchants Group Reviews

3.0

57% would recommend to a friend

(20 total reviews)

Robert M. Zak

77% approve of CEO

56% positive business outlook

Merchants Group has an employee rating of 3.0 out of 5 stars, based on 20 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Merchants Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

20 reviews
1.0
27 Mar 2017
Recommend
CEO approval
Business outlook

Pros

location was nice but management is terrible

Cons

They only care about hitting production numbers, NOT their people, everything is fine as long as the goals are met, if not, look out.

1.0
26 Sept 2020

Stuck in the 1980s

Recommend
CEO approval
Business outlook

Pros

- People are generally nice - Have a walking track inside - Cafeteria is decent

Cons

- The company really seems stuck in the 1980s. The whole vibe and structure just screams it. Old management strategies, old technology, old people. - Not much PTO. A combined 18 sick and vacation per year to start. - Long work hours and no overtime. The managers love to say “this is not a 9-5 job” (when it’s already 8-4:45). Expected to work late and come in on weekends if your work is behind, which happens often due to high workload or if you take time off. - Very old systems make doing a simple task much more difficult. - Most/all of the managers are pretty old and implement old school strategies. Very slow to adapt and change. - Very strict on paying out claims, sometimes you feel bad for the claimant. Other companies have much more lax policies. - HR is unprofessional and not very helpful. - Lots of gossip that goes around. - Schedule isn’t very flexible. - The training program was easily the worst I’ve ever experienced. No formal program, lots of “on the job training” where you’re just expected to figure it out for yourself.

4.0
2 Sept 2015

Small company, big heart!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great company to work for. Takes extra measures to make employees happy.

Cons

Management could benefit from Leadership Training.

Viewing 1 - 3 of 20 Reviews

Glassdoor has 23 Merchants Group reviews submitted anonymously by Merchants Group employees. Read employee reviews and ratings on Glassdoor to decide if Merchants Group is right for you.