25 Sept 2025
Mable Response
8moThank you for sharing your thoughts on your time with us. It's truly wonderful to know that you felt a personal impact working with vulnerable people - that's at the core of our mission.
We hear your concerns, too.
We've recently clarified our Pay Principles and Approach to ensure better transparency and a clearer link between performance and reward. We will continue to invest in education, so the team clearly understands this and the expectations we have of them based on their role.
We also appreciate your advice and are committed to taking actions that will enable us to continue creating a supportive, high-performance sales environment.