Does Lufthansa InTouch pay their employees well?

According to anonymously submitted Glassdoor reviews, Lufthansa InTouch employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lufthansa InTouch. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Lufthansa InTouch?

43% of Lufthansa InTouch employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lufthansa InTouch 2.8 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Lufthansa InTouch?

Customer Service Representative (95) , Customer Service Consultant (36) , Customer Service Agent (19) , Customer Service Representative (CSR) (9) , Customer Service (7) , Consultant (6) , Air Travel Consultant (5) , Team Leader (5) , Travel Consultant (4) , Bilingual Customer Service Representative (3) , CFM (3) , Call Center Agent (3) , Client Service Coordinator (CSC) (3) , Customer Feedback Management Agent (3) , Customer Representative (3)

What are the pros of working at Lufthansa InTouch according to real employee reviews?

"Good starting point and flight benefits" ((in 50 reviews)); "Another great benefit is possibility to buy cheap fly tickets and improve language skills." ((in 27 reviews)); "great colleagues and nothing else" ((in 22 reviews)); "The training was good." ((in 15 reviews)); "Great people to work with, great benefit (travel discounts) and a very interesting product to handle." ((in 15 reviews))

What are the cons of working at Lufthansa InTouch according to real employee reviews?

"Salary is low and lot of stress." ((in 59 reviews)); "Work on weekends and low bonus." ((in 6 reviews)); "No transparency within the company." ((in 4 reviews)); "Open more opportunities for remote jobs and update the work tools" ((in 3 reviews)); "catastrophic atmosphere, more than 60 % of the colleagues and almost all the supervisors in the German Team are from Ex" ((in 3 reviews))

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Lufthansa InTouch

Lufthansa InTouch Reviews

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3.2

43% would recommend to a friend

(334 total reviews)

Alexander Karst

40% approve of CEO

34% positive business outlook

Ratings by category

3.7

Diversity and inclusion

3.4

Compensation and benefits

3.2

Culture and values

2.9

Career opportunities

2.8

Work/Life balance

2.7

Senior management

Lufthansa InTouch has an employee rating of 3.2 out of 5 stars, based on 334 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lufthansa InTouch employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

334 reviews

3.0

3 Jun 2026

Good starting point, but low employee retention

Customer service consultant

Recommend

CEO approval

Business outlook

Pros

Good starting background point for an airline industry

Cons

Low rate of retention for tenured employees

1.0

1 Jun 2026

Burnout-Prone Work Environment

Customer service consultant

Recommend

CEO approval

Business outlook

Pros

* Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

Cons

*Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

2.0

13 Apr 2026

It gets worse.

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Good workplace community. workmates and people are generally nice and friendly.

Cons

management is incompetent, overworked yet underpaid, mandatory overtimes, feels more like a BPO setup than an airline company, you feel like a punching bag for abuse from the customers given how bad this airline is (plenty of flight cancellations, even pilots are going on a strike because they don't pay well, search it up.), salary increase even after being a performer for a whole year is so low it feels disrespectful and doesn't honor the employee's hardwork. work-life balance is almost non-existent.

Viewing 1 - 3 of 334 Reviews

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Lufthansa InTouch

Lufthansa InTouch Reviews

Ratings by category

Reviews by job title

Good starting point, but low employee retention

Burnout-Prone Work Environment

It gets worse.

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