Loop Customer Management Reviews

Management don't seem to know what they want, changing processes back and forth, goes round in circles. Staff survey timed to bonus/vouchers week. Any poor scores and the team has meeting after meeting to discuss and is gaslighted until they agree they were wrong and it's great. Nothing is ever good enough. If you make a mistake and the wrong person finds out your progression and payrise is held up for years with moving goalposts. No accountability from managers, emails not read, calls not answered, if challenged its pushed back as you not taking ownership or sorting the problem yourself and then it gets mentioned in 121 as a problem you should improve. Stressful to hell as mixed messages and no idea what you should do, it's wrong regardless. Not enough staff but management say reason calls waiting is because of your poor performance somehow. Managers dont manage unless it's disciplinary or capability meetings. Zero progression. Its run like a family business where everyone in senior managements been in the job for 100 years, is never leaving and cant really be bothered anymore so it plods along. Genuinely the most stressful job I've ever had and there is no reason for it to be.

This work environment is the most toxic and unprofessional environment i have ever worked for. There is a favouritism method used by the managers and there is a lack of respect for employees. There is no support and empathy for employees. Some managers treat employees so unprofessionally and act like there are no repurcussions, which needs to be looked into. New employees are dismissed on the spot without prior warning, it appears there is a limited amount or target for the amount of people they allow to pass probabtion, no matter how well they work. However they continuosly hire new a large amount of new employees. This is unproffessional and misleading for people who have joined the company in order to establish a future. Many employees have resigned from the company due to gaining so much stress, anxiety and depression from the toxic environment.